CloudTalk vs. Genesys PureConnect (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CloudTalk | Score7.2 out of 10 | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $27 per month per user |
 Genesys PureConnect (discontinued) | Score6.8 out of 10 | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
| CloudTalk | Genesys PureConnect (discontinued) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | A discount is offered for annual billing. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| CloudTalk | Genesys PureConnect (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| CloudTalk | Genesys PureConnect (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 5.3 |
| Likelihood to Renew | 8.2 | 8.6 |
| Usability | 7.7 | 7.3 |
| Availability | - | 9.1 |
| Performance | - | 8.8 |
| Support Rating | 3.6 | 4.0 |
| In-Person Training | - | 8.2 |
| Online Training | - | 8.3 |
| Implementation Rating | 8.2 | 6.1 |
| Configurability | - | 9.0 |
| Ease of integration | - | 8.1 |
| Product Scalability | - | 8.2 |
| Vendor post-sale | - | 8.8 |
| Vendor pre-sale | - | 8.8 |