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CloudTalk vs. HotTelecom

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudTalk

    Score7.2 out of 10
    N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    HotTelecom

    Score10 out of 10
    N/ABeta Company's HotTelecom is a service that consists of a wide range of VoIP needs with over 6000 virtual phone numbers both local and mobile for business, designed to present an easy to use and affordable means of communication. HotTelecom offers virtual phone numbers, toll-free numbers, SMS numbers, SMS numbers for registration and multi-channel numbers, and virtual PBX set-up. All these come with clear-voice technology, for high sound quality.

    $5

    Monthly fee + connection fee

    Pricing
    CloudTalkHotTelecom
    Editions & Modules
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Virtual fax number
    $30
    Monthly fee + connection fee
    Virtual PBX
    $65
    Monthly fee
    Direct virtual phone number
    from 5
    Monthly fee + connection fee
    Virtual SMS number
    from 7
    Monthly fee + connection fee
    Toll-free (800) number
    from 7
    Monthly fee + connection fee
    Offerings
    Pricing Offerings
    CloudTalkHotTelecom
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.Each price is the price of monthly fee. There might be an additional connection fee for the products.
    More Pricing Information
    Features
    CloudTalkHotTelecom
    Contact Center Software
    Comparison of Contact Center Software features of CloudTalk and HotTelecom
    Feature
    CloudTalk
    9.8
    45 Ratings
    HotTelecom
    -
    Ratings
    Agent dashboard10.045 Ratings00 Ratings
    Validate callers9.840 Ratings00 Ratings
    Outbound response10.041 Ratings00 Ratings
    Call forwarding9.940 Ratings00 Ratings
    Click-to-call (CTC)9.839 Ratings00 Ratings
    Warm transfer9.631 Ratings00 Ratings
    Predictive dialing10.025 Ratings00 Ratings
    Interactive voice response9.929 Ratings00 Ratings
    REST APIs9.630 Ratings00 Ratings
    Call scripts9.125 Ratings00 Ratings
    Call tracking9.436 Ratings00 Ratings
    Multichannel integration9.930 Ratings00 Ratings
    CRM software integration9.936 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudTalk and HotTelecom
    Feature
    CloudTalk
    9.9
    42 Ratings
    HotTelecom
    -
    Ratings
    Inbound call routing10.036 Ratings00 Ratings
    Omnichannel inbound routing9.929 Ratings00 Ratings
    Recording9.938 Ratings00 Ratings
    Quality management9.934 Ratings00 Ratings
    Call analytics10.040 Ratings00 Ratings
    Historical reporting9.937 Ratings00 Ratings
    Live reporting9.935 Ratings00 Ratings
    Customer surveys9.927 Ratings00 Ratings
    Customer interaction analytics9.926 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of CloudTalk and HotTelecom
    Feature
    CloudTalk
    -
    Ratings
    HotTelecom
    10.0
    5 Ratings
    Hosted PBX00 Ratings10.05 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings10.05 Ratings
    Call reports00 Ratings10.05 Ratings
    Call Management
    Comparison of Call Management features of CloudTalk and HotTelecom
    Feature
    CloudTalk
    -
    Ratings
    HotTelecom
    10.0
    5 Ratings
    Answering rules00 Ratings10.05 Ratings
    Call recording00 Ratings10.05 Ratings
    Call park00 Ratings10.05 Ratings
    Call screening00 Ratings10.05 Ratings
    Message alerts00 Ratings10.05 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CloudTalk and HotTelecom
    Feature
    CloudTalk
    -
    Ratings
    HotTelecom
    9.0
    5 Ratings
    Audio conferencing00 Ratings9.05 Ratings
    User Ratings
    CloudTalkHotTelecom
    Likelihood to Recommend
    10.0
    (45 ratings)
    10.0
    (5 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.7
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    3.6
    (11 ratings)
    9.6
    (4 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    -
    (0 ratings)