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CloudTalk vs. Intruity Ripple

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudTalk

    Score7.2 out of 10
    N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Intruity Ripple

    N/AN/ARipple VoIP technology, from Intruity headquartered in Fort Myers, Florida, manages outgoing and incoming calls over a cloud-based internet connection, so that businesses no longer need to have on-site hardware and can manage communications with smartphones or soft-phones.

    $26.90

    per month per user (plus minute charge)

    Pricing
    CloudTalkIntruity Ripple
    Editions & Modules
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Minutes
    $.009
    per minute
    Direct Phone Number
    $1.95
    per month per user
    Fax (Add-on)
    $4.95
    per month
    Toll Free Number
    $4.95
    per month
    Fax (Standalone)
    $15.95
    per month
    Ring Group
    $17.95
    per month
    IVR
    $17.95
    per month
    LImited Phone (soft phone for up to 4 devices, minutes not included)
    $24.95
    per month per user
    Call Queue
    $24.95
    per month
    SIP Trunk only
    $29.95
    per month
    Unlimited Phone (5,000 minutes per month on a soft phone for up to 4 devices)
    $34.95
    per month per user
    Offerings
    Pricing Offerings
    CloudTalkIntruity Ripple
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.
    More Pricing Information
    Features
    CloudTalkIntruity Ripple
    Contact Center Software
    Comparison of Contact Center Software features of CloudTalk and Intruity Ripple
    Feature
    CloudTalk
    9.8
    45 Ratings
    Intruity Ripple
    -
    Ratings
    Agent dashboard10.045 Ratings00 Ratings
    Validate callers9.840 Ratings00 Ratings
    Outbound response10.041 Ratings00 Ratings
    Call forwarding9.940 Ratings00 Ratings
    Click-to-call (CTC)9.839 Ratings00 Ratings
    Warm transfer9.631 Ratings00 Ratings
    Predictive dialing10.025 Ratings00 Ratings
    Interactive voice response9.929 Ratings00 Ratings
    REST APIs9.630 Ratings00 Ratings
    Call scripts9.125 Ratings00 Ratings
    Call tracking9.436 Ratings00 Ratings
    Multichannel integration9.930 Ratings00 Ratings
    CRM software integration9.936 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudTalk and Intruity Ripple
    Feature
    CloudTalk
    9.9
    42 Ratings
    Intruity Ripple
    -
    Ratings
    Inbound call routing10.036 Ratings00 Ratings
    Omnichannel inbound routing9.929 Ratings00 Ratings
    Recording9.938 Ratings00 Ratings
    Quality management9.934 Ratings00 Ratings
    Call analytics10.040 Ratings00 Ratings
    Historical reporting9.937 Ratings00 Ratings
    Live reporting9.935 Ratings00 Ratings
    Customer surveys9.927 Ratings00 Ratings
    Customer interaction analytics9.926 Ratings00 Ratings
    User Ratings
    CloudTalkIntruity Ripple
    Likelihood to Recommend
    10.0
    (45 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.7
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    3.6
    (11 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    -
    (0 ratings)