CloudTalk vs. Nextiva Contact Center

CloudTalk

Nextiva Contact Center

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CloudTalk	Score 7.2 out of 10	N/A	CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…	$27 per month per user
Nextiva Contact Center	Score 9.6 out of 10	N/A	Nextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.	$129 per month per seat

Pricing

CloudTalk

Nextiva Contact Center

Editions & Modules

CloudTalk Lite: $27
per month per user
CloudTalk Essential: $39
per month per user
CloudTalk Expert: $69
per month per user
CloudTalk Custom: Custom Pricing
per user or company/month (invoiced annually)

Essential: $129
per month per seat
Professional: $159
per month per seat
Premium: $199
per month per seat

Offerings

Pricing Offerings
CloudTalk	Nextiva Contact Center
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

A discount is offered for annual billing.

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More Pricing Information

Community Pulse
	CloudTalk	Nextiva Contact Center
Considered Both Products	CloudTalk Zuzana Hasko Head of Marketing Chose CloudTalk We were recommended CloudTalk basically from everybody in our network so we reached out directly to them at first and since they had everything we were looking for, feature-wise, and also were in our budget, we didn't really consider other vendors on the market. The … Incentivized Helpful? Verified User Anonymous Chose CloudTalk There were several services suitable for our needs. CloudTalk was chosen because of its simplicity, complexity, and brief time needed to use this service. No broad technical knowledge is required to start and operate CloudTalk. Incentivized Helpful? Matej Kukucka Founder Chose CloudTalk Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution! Incentivized Helpful? Martin Kováč Marketing Specialist Chose CloudTalk Cloudtalk is well-priced for what we need from it. The fact that it has many features that we plan to use in the future is a deciding factor, and that gives it a big advantage. So the biggest impact was the comprehensiveness of the solution and the integration with the CRM. Incentivized Helpful? Verified User Anonymous Chose CloudTalk Twilio, Aircall and Talkdesk Incentivized Helpful? Marc Louis-Boyard International growth marketing specialist / Lead generation & International PR Chose CloudTalk We tried dealing with Aircall, but their solution didn't seem so flexible and the initial adoption cost was way out of our context. We learned later that the solution was in fact more flexible than we thought, but were disappointed by the little quality of their before-sales … Incentivized Helpful? Verified User Anonymous Chose CloudTalk So much better, much cleaner design. Much less complicated setup process. Has a much more up-to-date program. You can use the browser version or the stand-alone app, both are far more fleshed-out pieces of software. It is also much more reliable, haven't had the app crash even … Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk is a lot more intuitive and provides more features and analytics than 3CX. The fact it allows for integration as well means we can stay on top of all of our missed calls and know exactly what client rang linking them to their company account. Incentivized Helpful? BM Bobbe Marvin Setter Team Manager Chose CloudTalk RingCentral has major issues syncing in real-time. The Web app and the desktop app never showed the same numbers. Often I'd have to wait hours for reports to update and then still had no confidence in the information presented. Incentivized Helpful? TN Trevor Nicholson CFO (Chief Financial Officer) Chose CloudTalk CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. AirCall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple … Incentivized Helpful? SS Samantha Semuhin Senior Support Manager Chose CloudTalk The pricing is more interesting and the fact they have a product easy to use with integrations with both our Sales and Support CRM's made us chose them. We were also told that a lot of the features we needed would be implemented in the soon future so let's see if it happens. Incentivized Helpful? FR Frederico Rocha CEO (Chief Executive Officer) Chose CloudTalk Availability of a Portuguese phone number and voice call quality. Incentivized Helpful? Diana Furikova Sales Manager Chose CloudTalk I have been using WhatsApp quite often for private and sometimes professional usage and in the past Skype and ICQ. WhatsApp is for free but I would say that CloudTalk provides a higher quality while talking so if I should choose between them for messages is WhatsApp very easy … Incentivized Helpful? Verified User Anonymous Chose CloudTalk The first thing is cost. CloudTalk was a lot cheaper than others. The other thing I noticed is that there were a lot of unwanted or unnecessary features with the other ones that didn't really matter to us, but were more [than] able to ask a higher price per seat. However, the … Incentivized Helpful? Verified User Anonymous Chose CloudTalk We used local VOIP provider, but it was slow, manual-based and expensive solution. Incentivized Helpful? Logan Brown Head of Sales and CS Chose CloudTalk It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Incentivized Helpful? PR Pablo Ritchie Product Manager Chose CloudTalk The integration of CloudTalk with Pipedrive makes the native Pipedrive call system practically unnecessary. The latter does not allow searching for calls or generating indicators as well achieved as in CloudTalk. Incentivized Helpful? Balder Goyo Coordinador de ventas Chose CloudTalk Before CloudTalk, we used Pipedrive. It also works really well, but it does not have the option of analytics. You could not check things like how many calls were made during the day or a specific time period. That, for me, is the most valuable feature of CloudTalk--all the data … Incentivized Helpful? JM juan meier lend officer Chose CloudTalk It's the perfect complement to the other services we use as it permits us to get in contact with our clients in order to not only have good communication inside of the company but also outside the company with our clients. It really rounds up the whole package. It's just the … Incentivized Helpful? Ian Moro Investment Advisor Chose CloudTalk Can't elaborate on this one. Incentivized Helpful? SM Siddharth Malhotra Business development Chose CloudTalk N/A Incentivized Helpful? Stasia Blake Administrative Strategist Chose CloudTalk CloudTalk service is immediately available once a profile is created and payment is made. Five9 indicated it would take up to 2 weeks to have full access to the service. Incentivized Helpful? Alex Peralta Partnership Manager Chose CloudTalk Though it was not my decision from switching from Circleloop, when we had originally used CircleLoop it gave some issues with internal transfer and taking calls which heavily affected us. With CloudTalk we can now successfully make outbound calls without any problems. Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk has a better value for the money spent and has been easier to set up than other peers in that regards as well as better overall integration with already existing Software that we have been using for years in our company. At the end, the communication with CloudTalk … Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk is much more configurable. It is very easy to send proactive SMS messages with CloudTalk whilst with Zendesk Talk this can only be done through a workaround. Zendesk does not provide Chinese virtual numbers either and outbound calls were not working to Chinese numbers … Incentivized Helpful?	Nextiva Contact Center HM Henry Molina Administrative Services Manager Chose Nextiva Contact Center Because of their prices and the multiple call center options they offer. Incentivized Helpful? OM Ommi Milner Customer service-Sales Chose Nextiva Contact Center We had a lot of connectivity issues and call drops that occurred daily towards the end of our contract with them. When we switched to Nextiva Contact Center, the call quality was a lot better and reporting and call monitoring was a lot easier to manage. Overall the switch over … Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center Nextiva Contact Center is much cheaper and has a bigger following online. I rarely hear any complaints and so they are the best in the business. They stack up by being number one. Everyone else is trying to compete and be like them but they won't even come close. It's … Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center Nextiva Contact Center was cheaper and more reliable. They are highly rated in fortune 500 companies. Their price and reliability is the reason why. They make it affordable for small businesses because they actually care. Never have I dealt with an organization that had … Incentivized Helpful? Jacob Cook Head of Customer Success Chose Nextiva Contact Center Nextiva Contact Center had all of the features we needed at a very affordable price. Dialpad had the needed features, but they were locked on a super expensive tier. Incentivized Helpful? David Norton Director of Digital Sales Chose Nextiva Contact Center It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead Incentivized Helpful? Dustin Alise Event App Support Chose Nextiva Contact Center We switched to Nextiva because they offered more flexible options than our previous system. Nextiva also offered a lower cost for what we were looking to do. Nextiva also allowed us to expand our contact center as we grew. The contact center allowed us to set up each phone … Incentivized Helpful? roger pszonowsky Stranding admin Chose Nextiva Contact Center The overall ease of setup for persons not familar with the technology was there even on weekends. Quick to respond to our needs Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center Nextiva Contact Center's solutions is more robust and have more intuitive features that RCC didn't seem to have or demonstrate. Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center Nextiva Contact Center looks great and feels good compared to some of the other providers I've used. I don't feel as much customization but that could be limited to the level of use we use the system. Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center Nextiva Contact Center has additional features that were useful for this particular business especially in gauging activity and flow to better arrange employees for peak hours. Incentivized Helpful? Jesse Reyna Director of Information Technology Chose Nextiva Contact Center Nextiva provided these contact center features out of the box compared to the other providers we compared with that required either an integration with another third party provider or at a higher cost. Incentivized Helpful? FH Farhan Hussain CTO Chose Nextiva Contact Center We had a lot of trouble with previous provider, we were loosing calls and eventually loosing business and business opportunities. Our customers and prospects always had a complaint that our numbers are either silent or are not being answered. On the other hand, we had almost … Incentivized Helpful? BO Barbara Otis Controller Chose Nextiva Contact Center more features for less money, overall better service and customer service. Nextiva VoIP Call Center is an all in one software. I am able to manage contacts, fax, SMS, all on one platform instead of needing to pay multiple subscriptions and access multiple platforms. Nextiva … Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center This is the first VolP app I use. Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center we used ring central, switched dues to a support and pricing Incentivized Helpful? EK Eric Knowles Office Manger Chose Nextiva Contact Center Compared to Mitel, Nextiva VoIP Call Center provides better quality calls. With Mitel we had daily dropped and garbled calls. With Nextiva VoIP Call Center, we have maybe one dropped call every couple of months, and zero garbled calls. Nextiva VoIP Call Center's mobile and … Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center we chose Nextiva VoIP Call Center due to functionality at the time Incentivized Helpful? JG Juan L Guzman Commercial Manager Chose Nextiva Contact Center The customer service is the most outstanding point to reference here. I hope Nextiva keeps this way of treating their customers like priority. In that way they guarantee their customers stay with them for a long. In these days knowing the customers´ needs is most important that … Incentivized Helpful? Paulo Saldarriaga Benavides Project Manager Chose Nextiva Contact Center Zoom, Momentum IoT, Polycom Trio, Skype for Business and now part of Microsoft Teams Incentivized Helpful? Ace Santos Sales channel coordinator Chose Nextiva Contact Center Other Voip phone provider will offer you tons of features that in most cases our business does not really need or use at all, forcing you to sign up for a higher tier. With Nextiva VoIP Call Center you get what you need for a lesser cost. Incentivized Helpful? Arnie Francisco CRM Administrator Chose Nextiva Contact Center I will focus my evaluation on their VOIP system, and if I compare it to those providers I've used before. Nextiva is so simple and very helpful and the main reason is actually their pricing. If you are a start up business looking for tools to use in your calling efforts, I … Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering … Incentivized Helpful?

Features

CloudTalk

Nextiva Contact Center

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	CloudTalk 9.8 Ratings 17% above category average	Nextiva Contact Center 9.4 Ratings 13% above category average
Agent dashboard	10.00 Ratings	9.50 Ratings
Validate callers	9.80 Ratings	9.60 Ratings
Outbound response	10.00 Ratings	9.70 Ratings
Call forwarding	9.90 Ratings	9.70 Ratings
Click-to-call (CTC)	9.80 Ratings	9.00 Ratings
Warm transfer	9.60 Ratings	9.40 Ratings
Predictive dialing	10.00 Ratings	9.00 Ratings
Interactive voice response	9.90 Ratings	8.90 Ratings
REST APIs	9.60 Ratings	9.30 Ratings
Call scripts	9.10 Ratings	9.50 Ratings
Call tracking	9.40 Ratings	9.90 Ratings
Multichannel integration	9.90 Ratings	9.20 Ratings
CRM software integration	9.90 Ratings	9.60 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	CloudTalk 9.9 Ratings 19% above category average	Nextiva Contact Center 9.4 Ratings 14% above category average
Inbound call routing	10.00 Ratings	9.70 Ratings
Omnichannel inbound routing	9.90 Ratings	9.20 Ratings
Recording	9.90 Ratings	9.70 Ratings
Quality management	9.90 Ratings	9.60 Ratings
Call analytics	10.00 Ratings	9.60 Ratings
Historical reporting	9.90 Ratings	9.30 Ratings
Live reporting	9.90 Ratings	8.80 Ratings
Customer surveys	9.90 Ratings	9.60 Ratings
Customer interaction analytics	9.90 Ratings	9.30 Ratings

Best Alternatives
	CloudTalk	Nextiva Contact Center
Small Businesses	Nextiva Contact Center Score 9.6 out of 10	CloudTalk Score 7.2 out of 10
Medium-sized Companies	Nextiva Contact Center Score 9.6 out of 10	CloudTalk Score 7.2 out of 10
Enterprises	Google Cloud Contact Center AI Score 7.0 out of 10	Google Cloud Contact Center AI Score 7.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CloudTalk	Nextiva Contact Center
Likelihood to Recommend	10.0 (0 ratings)	9.7 (0 ratings)
Likelihood to Renew	8.2 (0 ratings)	9.7 (0 ratings)
Usability	7.7 (0 ratings)	8.6 (0 ratings)
Support Rating	3.6 (0 ratings)	8.0 (0 ratings)
Implementation Rating	8.2 (0 ratings)	- (0 ratings)

User Testimonials
	CloudTalk	Nextiva Contact Center
Likelihood to Recommend	Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business. Verified User Anonymous Read full review	We have over 50 locations and an in-house call center, so having a united platform to perform customer service duties is absolutely critical. Nextiva Contact Center is a very effective solution for large teams and multi-location businesses. If you need to regularly report on call volume and agent performance, it is extremely helpful. A very small team may not benefit from it as much as a medium to large scale one. Incentivized Verified User Anonymous Read full review
Pros	Very easy to setup and configure. It took literally a few minutes to start making our first calls. Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically. Great selection of virtual numbers for international calls. Great customer support team with quick replies. Call quality is generally good, especially for the price. Verified User Anonymous Read full review	Nextiva allows you to set up the Contact Center to fit your exact needs. The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends. The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers and attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc... Incentivized Dustin Alise Event App Support Read full review
Cons	A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one. Desktop app has had some instability issue. IVR needs to be self-recorded which can lead to a lower quality. Incentivized SS Samantha Semuhin Senior Support Manager Read full review	I'd like to be able block numbers globally through the web portal rather than having it done through tech support. Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone. Incentivized EK Eric Knowles Office Manger Read full review
Likelihood to Renew	It is working and affordable Incentivized TN Trevor Nicholson CFO (Chief Financial Officer) Read full review	Outside of emails, Nextiva is the only way to contact our customers and their attendees, and the only way that they can contact us. We are a smaller company, but with Nextiva we can operate and manage our contact center easily no matter how much our company grows in the future. Nextiva is a versatile tool that can fit any need Incentivized Dustin Alise Event App Support Read full review
Usability	CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work. IL Ieva Lukstiņa Customer Support Read full review	We take advantage of all the options we have with Nextiva to make our customer's experience better and faster than what it used to be; by using the multiple lines, we can talk to more patients and make their time valuable. Incentivized HM Henry Molina Administrative Services Manager Read full review
Support Rating	They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job! Stanislav Bouda Account Manager Read full review	Every single experience with the Nextiva Contact Center has been beyond amazing! The support team is always caring and kind, and they get the problem solved as soon as possible if needed. They always follow up to make sure the issue has been resolved. That's one of the reasons why I have been a customer for so long. Incentivized KA Kim Attebery Executive Assistant Read full review
Alternatives Considered	It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Logan Brown Head of Sales and CS Read full review	It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead David Norton Director of Digital Sales Read full review
Return on Investment	With helping us gain a US number, it's made us able to call candidates and clients which we've completed multiple deals Being able to integrate CloudTalk with Salesforce, saves us a lot of time typing in numbers individually in which we can make more calls Incentivized Zak Weller Senior Recruitment Specialist Read full review	With a lot of our employees doing remote work, Nextiva Contact Center phone system supports remote access which has reduced our need for physical office space and associated costs. It has reduced our maintenance and repair costs associated with outdated equipment. The exceptional quality of sound has led to a higher satisfaction during meetings. Incentivized Jodi Baabdady Jodi Baabdaty Read full review
ScreenShots	CloudTalk Screenshots