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CloudTalk vs. Skype (discontinued)

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CloudTalk

66 Reviews and Ratings

Skype (discontinued)

2,611 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudTalk

    Score7.2 out of 10
    		N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Skype (discontinued)

    Score7.1 out of 10
    		N/ASkype (the personal edition or Skype free) was a web meeting, video conferencing, and VoIP software, now superseded by Microsoft Teams' free edition and unsupported from May 2025.

    $2.99

    per month

    Pricing
    CloudTalkSkype (discontinued)
    Editions & Modules
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    United States Subscription
    $2.99
    per month
    North America Subscription
    $6.99
    per month
    India Subscription
    $7.99
    per month
    Offerings
    Pricing Offerings
    CloudTalkSkype (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    CloudTalkSkype (discontinued)
    Considered Both Products
    CloudTalk.io
    No answer on this topic
    Discontinued Products
    Kinga Odziemek
    Owner & Creative Director in Marketing at Brainy Bees (Marketing and Advertising, 1-10 employees)
    Chose Skype (discontinued)
    Since it has been longer out there it does not make mistakes that “newbie” tools can make. It is stable and trusted so both my team and my clients enjoy using it. It is simple and quick to hop on a call or have a short chat with Skype, and manage contacts.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    CloudTalkSkype (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of CloudTalk and Skype (discontinued)
    Feature
    CloudTalk
    9.8
    45 Ratings
    Skype (discontinued)
    -
    Ratings
    Agent dashboard10.045 Ratings00 Ratings
    Validate callers9.840 Ratings00 Ratings
    Outbound response10.041 Ratings00 Ratings
    Call forwarding9.940 Ratings00 Ratings
    Click-to-call (CTC)9.839 Ratings00 Ratings
    Warm transfer9.631 Ratings00 Ratings
    Predictive dialing10.025 Ratings00 Ratings
    Interactive voice response9.929 Ratings00 Ratings
    REST APIs9.630 Ratings00 Ratings
    Call scripts9.125 Ratings00 Ratings
    Call tracking9.436 Ratings00 Ratings
    Multichannel integration9.930 Ratings00 Ratings
    CRM software integration9.936 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudTalk and Skype (discontinued)
    Feature
    CloudTalk
    9.9
    42 Ratings
    Skype (discontinued)
    -
    Ratings
    Inbound call routing10.036 Ratings00 Ratings
    Omnichannel inbound routing9.929 Ratings00 Ratings
    Recording9.938 Ratings00 Ratings
    Quality management9.934 Ratings00 Ratings
    Call analytics10.040 Ratings00 Ratings
    Historical reporting9.937 Ratings00 Ratings
    Live reporting9.935 Ratings00 Ratings
    Customer surveys9.927 Ratings00 Ratings
    Customer interaction analytics9.926 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of CloudTalk and Skype (discontinued)
    Feature
    CloudTalk
    -
    Ratings
    Skype (discontinued)
    9.5
    138 Ratings
    High quality audio00 Ratings9.7135 Ratings
    High quality video00 Ratings9.6133 Ratings
    Low bandwidth requirements00 Ratings9.4130 Ratings
    Mobile support00 Ratings9.4118 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of CloudTalk and Skype (discontinued)
    Feature
    CloudTalk
    -
    Ratings
    Skype (discontinued)
    9.3
    119 Ratings
    Desktop sharing00 Ratings9.5118 Ratings
    Whiteboards00 Ratings9.260 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of CloudTalk and Skype (discontinued)
    Feature
    CloudTalk
    -
    Ratings
    Skype (discontinued)
    9.6
    118 Ratings
    Calendar integration00 Ratings9.485 Ratings
    Meeting initiation00 Ratings9.7106 Ratings
    Integrates with social media00 Ratings9.465 Ratings
    Record meetings / events00 Ratings9.477 Ratings
    Slideshows00 Ratings9.968 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of CloudTalk and Skype (discontinued)
    Feature
    CloudTalk
    -
    Ratings
    Skype (discontinued)
    9.7
    111 Ratings
    Live chat00 Ratings9.7110 Ratings
    Audience polling00 Ratings9.964 Ratings
    Q&A00 Ratings9.562 Ratings
    Online Events Security
    Comparison of Online Events Security features of CloudTalk and Skype (discontinued)
    Feature
    CloudTalk
    -
    Ratings
    Skype (discontinued)
    9.7
    101 Ratings
    User authentication00 Ratings9.688 Ratings
    Participant roles & permissions00 Ratings9.583 Ratings
    Confidential attendee list00 Ratings9.960 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CloudTalk and Skype (discontinued)
    Feature
    CloudTalk
    -
    Ratings
    Skype (discontinued)
    9.3
    4 Ratings
    Video conferencing00 Ratings9.74 Ratings
    Audio conferencing00 Ratings9.04 Ratings
    Video screen sharing00 Ratings9.24 Ratings
    Instant messaging00 Ratings9.34 Ratings
    User Ratings
    CloudTalkSkype (discontinued)
    Likelihood to Recommend
    10.0
    (45 ratings)
    9.0
    (140 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    10.0
    (5 ratings)
    Usability
    7.7
    (5 ratings)
    10.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    3.6
    (11 ratings)
    10.0
    (42 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    10.0
    (3 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)