TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudTalk

    Score7.2 out of 10
    N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    TelebuHub

    Score7.8 out of 10
    N/ATelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these…N/A
    Pricing
    CloudTalkTelebuHub
    Editions & Modules
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    No answers on this topic
    Offerings
    Pricing Offerings
    CloudTalkTelebuHub
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Features
    CloudTalkTelebuHub
    Contact Center Software
    Comparison of Contact Center Software features of CloudTalk and TelebuHub
    Feature
    CloudTalk
    9.8
    45 Ratings
    TelebuHub
    9.6
    3 Ratings
    Agent dashboard10.045 Ratings10.03 Ratings
    Validate callers9.840 Ratings9.53 Ratings
    Outbound response10.041 Ratings9.53 Ratings
    Call forwarding9.940 Ratings10.03 Ratings
    Click-to-call (CTC)9.839 Ratings9.53 Ratings
    Warm transfer9.631 Ratings9.03 Ratings
    Predictive dialing10.025 Ratings9.03 Ratings
    Interactive voice response9.929 Ratings10.03 Ratings
    REST APIs9.630 Ratings9.43 Ratings
    Call scripts9.125 Ratings9.53 Ratings
    Call tracking9.436 Ratings10.03 Ratings
    Multichannel integration9.930 Ratings9.43 Ratings
    CRM software integration9.936 Ratings9.53 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudTalk and TelebuHub
    Feature
    CloudTalk
    9.9
    42 Ratings
    TelebuHub
    9.5
    3 Ratings
    Inbound call routing10.036 Ratings9.53 Ratings
    Omnichannel inbound routing9.929 Ratings00 Ratings
    Recording9.938 Ratings9.53 Ratings
    Quality management9.934 Ratings9.53 Ratings
    Call analytics10.040 Ratings9.53 Ratings
    Historical reporting9.937 Ratings10.03 Ratings
    Live reporting9.935 Ratings9.03 Ratings
    Customer surveys9.927 Ratings9.43 Ratings
    Customer interaction analytics9.926 Ratings9.53 Ratings
    User Ratings
    CloudTalkTelebuHub
    Likelihood to Recommend
    10.0
    (45 ratings)
    9.5
    (3 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.7
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    3.6
    (11 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    -
    (0 ratings)