CoConstruct vs. ServiceTitan

CoConstruct is a great program for small to mid-size residential and commercial projects. It still has a ways to go with subcontractor engagement but the groundwork is there for this to be a good program. The needs and requirements for a residential or remodel project always are different and unique, but CoConstruct is very well suited to address these needs.

Incentivized

ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.

Incentivized

• The integration of all aspects needed to run a remodeling company efficiently: project scheduling and management, financial planning and customer service. Since it’s an all-in-one suite and cloud-based, it enables our team to keep track of all our projects in real-time. Communication breakdown is the last thing we want, so being on the same page is not only desirable but makes for the best possible relationship with our clients.
• Product education - We like how CoConstruct helps new users and get them to start using the tool right away. The dashboard resource materials are incredibly useful. We don’t have to spend a lot of time training new hires on the system and onboarding new clients.

Incentivized

• Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
• Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
• Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.

Incentivized

• Estimating is still done on third party software and pulled into the program. If you do manual takeoffs and work on a spreadsheet, this is relatively simple to do - and you could probably enter it straight into Co-Construct. However, if you use automatic takeoffs for accuracy and speed, you will end up doing a bit of double handling as you re-enter the output into Co-Construct. Ideally, you would be able to do the takeoffs within the program, entering the data only once.

Incentivized

• We'd like to be able to text estimates (currently, email is the only function)
• We'd like to have audit trails on Customer and Location records (currently only at the job level)
• We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.

Incentivized

I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.

Incentivized

• The customer support for CoConstruct is hands down the best I have ever experienced from a software company. Any time I send a support request through the help center, my questions are either acknowledged or answered and solved within 20-30 minutes. For more complicated items, they will keep in touch with me as the team works through the problem.
• I often offer enhancement requests which they take seriously, and over the years, some of the changes that I have wanted to see have been implemented.
• Excellent customer service!

Incentivized

CoConstruct has a lot of similar functionality as comopared to Buildertrend and when it came down to selecting one over the other, CoConstruct won our business because of this fact. The fact that it does almost all of the same things at a fraction of the cost of Buildertrend was ultimately the reason why we selected CoConstruct for our business needs.

Incentivized

autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them

• CoConstruct has reduced our time spent estimating.
• CoConstruct has increased profitability by capturing communication details and preventing important items from being overlooked.
• CoConstruct has led to more referrals, as customers are pleased with the software and the way it helps them stay informed about their project.

Incentivized

• We can more effectively retain customers and send them offers if it's been a while since their last visit.
• Our cash flow has dramatically improved because now the technicians invoice everything.
• We can get estimates out the door within the hour, not days later.

Incentivized