TrustRadius

CocoFax vs. OpenText RightFax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CocoFax
Score 9.0 out of 10
N/A
CocoFax is an online HIPAA-compliant fax solution provider, integrated with Google, Microsoft, Slack and others. It offers an alternative to fax machines for individual users, allowing them to fax from Google (Google Drive, Docs, Sheets), Microsoft (Word, PPT…) and email to fax (Gmail, hotmail, Yahoo..) , whether with a computer, cell phone or a Mac. Businesses can also integrate CocoFax into their workflow, adding team members and assigning roles and numbers in their account. …
$7.99
per month
OpenText RightFax
Score 8.0 out of 10
N/A
Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.N/A
Pricing
CocoFaxOpenText RightFax
Editions & Modules
Lite
$7.99
per month
Basic
$12.99
per month
Premium
$19.99
per month
Business
$29.99
per month
Enterprise
Let's talk
Unlimited Team Members
No answers on this topic
Offerings
Pricing Offerings
CocoFaxOpenText RightFax
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAll of our products come with a 30-day money back guarantee, if it doesn't work for you.—
More Pricing Information
Community Pulse
CocoFaxOpenText RightFax
Considered Both Products
CocoFax

No answer on this topic

OpenText RightFax
Ed Davis | TrustRadius Reviewer
Ed Davis
Director of Information Technology
Chose OpenText RightFax
I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord …
Verified User
Anonymous
Chose OpenText RightFax
We were customers of Biscom FaxCom services for 8+ years. When the company decided to begin doubling their maintenance fees, it was time to look for other services. On a feature to feature basis, both solutions are similar. We decided to go with OpenText Fax Solutions since it …
Best Alternatives
CocoFaxOpenText RightFax
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
Enterprises
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CocoFaxOpenText RightFax
Likelihood to Recommend
-
(0 ratings)
6.6
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
CocoFaxOpenText RightFax
Likelihood to Recommend
No answers on this topic
We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems.
RL
Robert Ladd
Systems Administrator III
Read full review
Pros
No answers on this topic
  • Can easy transfer faxes between end users
  • Faxes can be sent straight to email
  • Very easy to setup and manage
Ed Davis | TrustRadius Reviewer
Ed Davis
Director of Information Technology
Read full review
Cons
No answers on this topic
  • Being able to upgrade this product
  • Make it easier for users to verify the faxes
  • Working with support could use improvement.
RL
Robert Ladd
Systems Administrator III
Read full review
Support Rating
No answers on this topic
OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.
Ed Davis | TrustRadius Reviewer
Ed Davis
Director of Information Technology
Read full review
Return on Investment
No answers on this topic
  • The staff has been able to send faxes anywhere.
  • Using SIP, we've been able to scale up the faxing channels without having to install additional POTs lines.
Verified User
Anonymous
Read full review
ScreenShots

CocoFax Screenshots

Screenshot of Try CocoFax’s 14 days free trial. You will get a free fax number from CocoFax. In fact, you can even choose your own fax number.Once you are done with the sign up process, you will be taken to your CocoFax dashboard. You can also access this dashboard through any computer just by logging into your account on CocoFax’s website.Screenshot of You can click Setting Fax Cover to customize your fax cover, and click the Setting icon for other settings such as the Retry option.Screenshot of To send a fax, you will have to click on the ‘NEW FAX’ button on the corner of the dashboard. This will open a fax creation popup. You can draft your fax here.Screenshot of Once the ‘Send Fax’ popup has opened, you can create your fax by filling these fields: In the ‘To’ field, enter the fax number of the receiver. If you want to add a note ot the fax, you can add it in the ‘Subject’ field. You can also add a cover page to the fax if you wish. This page will appear as the first page on the receiver’s end. Lastly and most importantly, attach the document that you wish to fax. You can not only fax pdf from computer, but CocoFax supports almost all popular formats for this purpose, including: doc, docx, xls, xlsx, png, jpg.Screenshot of Once you have created the fax, you can hit on ‘Send Now’ button. CocoFax will dial the receiver’s fax machine and transmit your fax.Screenshot of send fax: countrycode + fax number + cocofax.net