Cohesity vs. MSP360 Backup

Cohesity is very well suited to protecting virtualised workloads and is a significant improvement over IBM Spectrum Protect which we’ve replaced by Cohesity. We also protect a Netapp workload and whilst the on-prem side works really well careful planning of protection jobs is needed if you’ll be archiving these to Cloud.

MSP360 provides the most flexibility when it comes to backup solutions. there have been no cases where it could not be used for our manages services clients. It has saved our clients many times over the years and we do not use another backup solution for any of our clients. There are a lot of solutions out there but MSP360 is priced right and serves the needs of all of our Managed Services clients.

• The simplicity of the solution and the support behind implementation, training, and continued support.
• The implementation and training are all done through the sales engineer, which provides for a seamless and great experience when it comes to starting with a new vendor.
• How fast the solution works. When it comes to implementation (which is done in an hour or so) to backups, to actual recoveries, everything is just quick.

• Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
• You can limit cloud usage for customers and servers.
• You can transfer entire servers or virtual machines to cloud.
• You can backup files, disks, or virtual machines to local and cloud locations.

Incentivized

• Reporting could always be better- executive-style reports have to be generated from data at multiple points.
• Some tasks that could be brought to the UI that today we have to call support on (for example when an NFS mount is still active but we cannot see it from the UI)

• Message errors are hard to understand
• Should add a general interface to manage all accounts, not a specific interface for every account.
• The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.

We have been very pleased with this backup solution. It is fast and reliable, and supports our VMware infrastructure. The company's support has been great, including proactively replacing our nodes when the flash memory was reporting high wear. Support is offered on-shore as well. We plan on continuing to use this product for the foreseeable future.

I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.

Incentivized

The Cohesity platform with its user interface is easy to implement, rack space-saving, and easy to use on a daily business basis. Backup jobs and policies are easy to define, multiple machines and objects can be grouped for the same tasks. In general, Cohesity makes backup admins' lives much easier.

The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.

Incentivized

Support is quick to respond but lacks that ongoing responsiveness if the issue is not simple. There will be large gaps in replies if they need to resort to escalation and when there are timezone differences between yourself and the person who picked up the ticket.

I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.

Incentivized

content was good and hands on lab to get the live feel of the application

Incentivized

Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.

Incentivized

We looked at Veeam and although it's a great product when we priced out the licensing of both primary and disaster datacenters it became much too expensive. Rubrik is a great product and very similar to Cohesity. In the end, Cohesity had a secondary storage play as well as a better UI and better compatibility with lower tier cloud storage. We also like the way Cohesity did protection jobs vs Rubrik's virtual machine centric backup. CommVault is a product we still use today due to its massive features and the ability for bare metal backups. Cohesity does a much better job in the area of UI simplicity, virtual backup ease, and ease of management.

Incentivized

Mozy Pro is/was a decent product for self-service backup, but our typical client is not tech savvy enough to handle fixing the common errors (permissions, encrypted files etc> ) that cause failures. They do not monitor the backups on a regular basis, and they have no idea how to properly execute a restore. There is no ability to chose from multiple back-end storage platforms, retention periods are not nearly as flexible, the upload speed is slower and it does not have the bandwidth throttling that Cloudberry possesses, and it does not have true client-side encryption keys at least when we used it).

Incentivized

• Cost savings from having to purchase and manage physical tapes, as well as the man-hours to swap them in and out and store them off site.
• Extremely fast recovery times, can bring up a restored VM back in our environment in under a minute. Get back up and running much quicker.
• Simplifies our disaster recovery strategy.
• Initial cost can be pricey depending on your storage needs.

• Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
• By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
• We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service

Incentivized