TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Colligo

    Score8.4 out of 10
    N/AColligo helps users improve the functionality of SharePoint with email and document SharePoint add-ons that make it easier to save and add metadata to SharePoint files right from Outlook, Teams, Word, Excel, and Microsoft 365/Microsoft Office 365.

    $5

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    Hiver

    Score7.7 out of 10
    N/AHiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for…

    $24

    per month per user

    Pricing
    ColligoHiver
    Editions & Modules
    No answers on this topic
    Lite
    $24
    per month per user
    Growth
    $34
    per month per user
    Pro
    $59
    per month per user
    Elite
    Contact Sales
    Offerings
    Pricing Offerings
    ColligoHiver
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount for annual pricing.
    More Pricing Information
    Features
    ColligoHiver
    Incident and problem management
    Comparison of Incident and problem management features of Colligo and Hiver
    Feature
    Colligo
    -
    Ratings
    Hiver
    9.0
    4 Ratings
    Organize and prioritize service tickets00 Ratings9.04 Ratings
    Ticket creation and submission00 Ratings9.04 Ratings
    Ticket response00 Ratings9.04 Ratings
    Self Help Community
    Comparison of Self Help Community features of Colligo and Hiver
    Feature
    Colligo
    -
    Ratings
    Hiver
    8.0
    1 Ratings
    External knowledge base00 Ratings8.01 Ratings
    Internal knowledge base00 Ratings8.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Colligo and Hiver
    Feature
    Colligo
    -
    Ratings
    Hiver
    8.5
    4 Ratings
    Customer portal00 Ratings8.01 Ratings
    Email support00 Ratings9.04 Ratings
    User Ratings
    ColligoHiver
    Likelihood to Recommend
    -
    (0 ratings)
    8.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    4.0
    (1 ratings)