iTop vs. Freshdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 iTop | Score9.7 out of 10 | N/A | Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution. | $0 per year |
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Self Help Community |
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| Multi-Channel Help |
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| iTop | Freshdesk | |
|---|---|---|
| Likelihood to Recommend | 9.7 | 8.7 |
| Likelihood to Renew | - | 8.0 |
| Usability | - | 8.0 |
| Availability | - | 4.6 |
| Performance | - | 5.5 |
| Support Rating | - | 7.6 |
| In-Person Training | - | 8.2 |
| Online Training | - | 8.1 |
| Implementation Rating | - | 8.6 |
| Configurability | - | 5.4 |
| Contract Terms and Pricing Model | - | 6.4 |
| Ease of integration | - | 7.6 |
| Product Scalability | - | 5.5 |
| Professional Services | - | 6.4 |
| Vendor post-sale | - | 6.8 |
| Vendor pre-sale | - | 6.9 |