Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.
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i-doit
Score 9.0 out of 10
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i-doit is an open source IT documentation and configuration management database (CMDB).
Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to …
You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
It is very simple to use. Makes it easy for MSPs to deliver valuable technology services within a short time. A comprehensive data center and network management solution. Provides end-to-end marketing analytics to enable data-driven market choices. It is a very scalable …
I think that it is very well suited for smaller companies who want a help desk stack with a monitoring integration like Zabbix for a completely open-source stack. I do not think that it is particularly well suited for large organizations where more robust helpdesks are available. ServiceNow may be a better option for a larger organization.
It really does asset management well. We rely on this heavily to keep track of all our assets. With today's work-from-home world, this software ensures our assets are accounted for.
Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to formulate intervention requests and to follow progress.
It is very simple to use. Makes it easy for MSPs to deliver valuable technology services within a short time. A comprehensive data center and network management solution. Provides end-to-end marketing analytics to enable data-driven market choices. It is a very scalable multi-vendor network management and IT operations tool.