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iTop vs. ServiceNow IT Service Management

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iTop

3 Reviews and Ratings

ServiceNow IT Service Management

518 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.7 out of 10
    		N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    ServiceNow IT Service Management

    Score8.7 out of 10
    		N/ABuilt on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.N/A
    Pricing
    iTopServiceNow IT Service Management
    Editions & Modules
    No answers on this topic
    ITSM Standard
    Custom Quote
    ITSM Pro
    Custom Quote
    ITSM Enterprise
    Custom Quote
    Offerings
    Pricing Offerings
    iTopServiceNow IT Service Management
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks.
    More Pricing Information
    Features
    iTopServiceNow IT Service Management
    Incident and problem management
    Comparison of Incident and problem management features of iTop and ServiceNow IT Service Management
    Feature
    iTop
    9.7
    3 Ratings
    ServiceNow IT Service Management
    8.9
    68 Ratings
    Organize and prioritize service tickets9.73 Ratings10.067 Ratings
    Expert directory9.73 Ratings8.051 Ratings
    Service restoration9.73 Ratings8.056 Ratings
    Self-service tools9.73 Ratings10.065 Ratings
    Subscription-based notifications9.73 Ratings9.063 Ratings
    ITSM collaboration and documentation9.73 Ratings9.060 Ratings
    ITSM reports and dashboards9.73 Ratings8.062 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop and ServiceNow IT Service Management
    Feature
    iTop
    9.3
    3 Ratings
    ServiceNow IT Service Management
    8.3
    61 Ratings
    Configuration mangement9.43 Ratings8.060 Ratings
    Asset management dashboard9.13 Ratings8.059 Ratings
    Policy and contract enforcement9.43 Ratings8.952 Ratings
    Change management
    Comparison of Change management features of iTop and ServiceNow IT Service Management
    Feature
    iTop
    10.0
    3 Ratings
    ServiceNow IT Service Management
    9.0
    62 Ratings
    Change requests repository10.03 Ratings9.062 Ratings
    Change calendar10.03 Ratings9.056 Ratings
    Service-level management10.03 Ratings9.058 Ratings
    User Ratings
    iTopServiceNow IT Service Management
    Likelihood to Recommend
    9.7
    (3 ratings)
    10.0
    (79 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (13 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.3
    (22 ratings)
    Online Training
    -
    (0 ratings)
    1.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)