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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.7 out of 10
    N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    SysAid

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.N/A
    Pricing
    iTopSysAid
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    iTopSysAid
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalRequired
    Additional DetailsSysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management.
    More Pricing Information
    Community Pulse
    iTopSysAid
    Considered Both Products
    Combodo
    Chose iTop
    Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to …
    Incentivized
    SysAid Technologies
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    iTopSysAid
    Incident and problem management
    Comparison of Incident and problem management features of iTop and SysAid
    Feature
    iTop
    9.7
    3 Ratings
    SysAid
    9.1
    178 Ratings
    Organize and prioritize service tickets9.73 Ratings9.9177 Ratings
    Expert directory9.73 Ratings8.0144 Ratings
    Service restoration9.73 Ratings8.9125 Ratings
    Self-service tools9.73 Ratings8.3171 Ratings
    Subscription-based notifications9.73 Ratings9.9127 Ratings
    ITSM collaboration and documentation9.73 Ratings9.4145 Ratings
    ITSM reports and dashboards9.73 Ratings9.4154 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop and SysAid
    Feature
    iTop
    9.3
    3 Ratings
    SysAid
    8.6
    154 Ratings
    Configuration mangement9.43 Ratings9.8144 Ratings
    Asset management dashboard9.13 Ratings8.9151 Ratings
    Policy and contract enforcement9.43 Ratings7.1103 Ratings
    Change management
    Comparison of Change management features of iTop and SysAid
    Feature
    iTop
    10.0
    3 Ratings
    SysAid
    9.8
    143 Ratings
    Change requests repository10.03 Ratings9.8130 Ratings
    Change calendar10.03 Ratings9.8109 Ratings
    Service-level management10.03 Ratings9.8135 Ratings
    User Ratings
    iTopSysAid
    Likelihood to Recommend
    9.7
    (3 ratings)
    9.3
    (180 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.9
    (19 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (45 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    7.5
    (53 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.5
    (11 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (14 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (4 ratings)