TrustRadius: an HG Insights company

iTop vs. TOPdesk

Save this comparison

Save this comparison

iTop

3 Reviews and Ratings

TOPdesk

428 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.7 out of 10
    		N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    TOPdesk

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    		TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

    $76

    per month Per agent

    Pricing
    iTopTOPdesk
    Editions & Modules
    No answers on this topic
    Essential
    $76
    per month Per agent
    Engaged
    $109
    per month Per agent
    Excellent
    $155
    per month Per agent
    Offerings
    Pricing Offerings
    iTopTOPdesk
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional Details—The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing.
    More Pricing Information
    Features
    iTopTOPdesk
    Incident and problem management
    Comparison of Incident and problem management features of iTop and TOPdesk
    Feature
    iTop
    9.7
    3 Ratings
    TOPdesk
    8.1
    208 Ratings
    Organize and prioritize service tickets9.73 Ratings8.8208 Ratings
    Expert directory9.73 Ratings7.7146 Ratings
    Service restoration9.73 Ratings8.0140 Ratings
    Self-service tools9.73 Ratings8.5194 Ratings
    Subscription-based notifications9.73 Ratings7.5144 Ratings
    ITSM collaboration and documentation9.73 Ratings8.2158 Ratings
    ITSM reports and dashboards9.73 Ratings7.8168 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop and TOPdesk
    Feature
    iTop
    9.3
    3 Ratings
    TOPdesk
    8.2
    170 Ratings
    Configuration mangement9.43 Ratings8.7159 Ratings
    Asset management dashboard9.13 Ratings7.8144 Ratings
    Policy and contract enforcement9.43 Ratings8.1109 Ratings
    Change management
    Comparison of Change management features of iTop and TOPdesk
    Feature
    iTop
    10.0
    3 Ratings
    TOPdesk
    7.8
    164 Ratings
    Change requests repository10.03 Ratings7.6157 Ratings
    Change calendar10.03 Ratings7.7124 Ratings
    Service-level management10.03 Ratings8.0134 Ratings
    User Ratings
    iTopTOPdesk
    Likelihood to Recommend
    9.7
    (3 ratings)
    8.9
    (210 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (122 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (30 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (9 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (177 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (3 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.9
    (17 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (8 ratings)
    Ease of integration
    -
    (0 ratings)
    6.5
    (17 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (7 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (7 ratings)