TrustRadius

Comm100 vs. Hoory AI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Comm100
Score 8.2 out of 10
N/A
Comm100 is an omnichannel customer engagement platform designed to streamline the way businesses interact with their clients. Its solutions encompass Live Chat, Email, Ticketing & Messaging, AI Agent, AI Copilot and AI Insights, Comm100 to empower support teams to deliver personalized, real-time assistance across multiple channels. The Comm100 product suite simplifies workflows, boosts agent productivity, and provides insights through analytics. It is used…
$39
per month per agent
Hoory AI
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
Hoory AI is a virtual assistant that leverages artificial intelligence to enhance customer communication and tackle the common issues in customer service. Available around the clock, Hoory AI aims to improve the user experience by eliminating delays and frustrations typically associated with customer service interactions. Hoory AI also support agents through a shared inbox feature. Hoory AI also automates repetitive tasks, offers immediate responses, and provides personalized…
$6
per month per agent
Pricing
Comm100Hoory AI
Editions & Modules
Live Chat Startup
$39
per month per agent
Live Chat Plus
$69
per month per agent
Personal
$6
per month per agent
Startup
$16
per month per agent
Team
$26
per month per agent
Business
$42
per month per agent
Offerings
Pricing Offerings
Comm100Hoory AI
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsA discount is available for annual pricing.Discount available for annual pricing.
More Pricing Information
Community Pulse
Comm100Hoory AI
Considered Both Products
Comm100
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Chose Comm100
After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
Hoory AI

No answer on this topic

Best Alternatives
Comm100Hoory AI
Small Businesses
Gist
Gist
Score 9.5 out of 10
LocaliQ
LocaliQ
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Conversica
Conversica
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Comm100Hoory AI
Likelihood to Recommend
8.2
(0 ratings)
-
(0 ratings)
Likelihood to Renew
8.2
(0 ratings)
-
(0 ratings)
Usability
9.1
(0 ratings)
-
(0 ratings)
Support Rating
7.3
(0 ratings)
-
(0 ratings)
User Testimonials
Comm100Hoory AI
Likelihood to Recommend
I like their support service as well... very responsive and helpful.
AW
Allan Wade
Associate Sales Manager
Read full review
No answers on this topic
Pros
  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
AW
Allan Wade
Associate Sales Manager
Read full review
No answers on this topic
Cons
  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
No answers on this topic
Usability
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
No answers on this topic
Support Rating
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
No answers on this topic
Alternatives Considered
After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
No answers on this topic
Return on Investment
  • We're relatively new to the Comm100 family, but we feel the positive impact has been in the direct communication — our customers knowing that there's someone on the other end that's helping them out and getting them to the right content.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
No answers on this topic
ScreenShots

Comm100 Screenshots

Screenshot of Comm100 OmnichannelScreenshot of Comm100 Live ChatScreenshot of Comm100 AI AgentScreenshot of Comm100 AI CopilotScreenshot of Comm100 AI InsightsScreenshot of Monitoring and Sentiment Analysis

Hoory AI Screenshots

Screenshot of the omnichannel Inbox that centralizes customer communications.Screenshot of the rule-based assistant used to visualize the user journey by carefully mapping the flow of customer interactions. The structure of each conversation is built with versatile building blocks, such as bubbles and input fields, logical action sequences, and integrations.Screenshot of the AI assistant that can be attached to omni-channel inboxes to maximize responses, automating interactions, and maintaining a synchronized approach across all customer messaging platforms.Screenshot of Hoory AI's stylization options, used to to match a brand identity by naming the widget, choosing an avatar option and setting up the right color schemeScreenshot of the rules to execute automated tasks.Screenshot of an example report that helps to achieve a deeper understanding of customer behavior