Comodo Dome Antispam vs. AppRiver from OpenText

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Comodo Dome Antispam
Score 8.7 out of 10
N/A
Comodo Cybersecurity headquartered in Clifton offers Comodo Dome Antispam, a secure email gateway providing antispam, anti-phishing, intelligent filtering, and auto-containment to protect against malicious attachments.N/A
AppRiver from OpenText
Score 4.5 out of 10
N/A
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A
Pricing
Comodo Dome AntispamAppRiver from OpenText
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Comodo Dome AntispamAppRiver from OpenText
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Comodo Dome AntispamAppRiver from OpenText
Features
Comodo Dome AntispamAppRiver from OpenText
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
Comodo Dome Antispam
8.9
Ratings
6% above category average
AppRiver from OpenText
8.5
Ratings
2% above category average
Anti-malware10.00 Ratings9.80 Ratings
Customizability9.00 Ratings8.90 Ratings
Data Loss Protection9.00 Ratings6.90 Ratings
Threat Detection10.00 Ratings9.70 Ratings
Sandboxing8.00 Ratings6.70 Ratings
End-to-End Encryption8.00 Ratings9.00 Ratings
Management Tools8.00 Ratings8.60 Ratings
User Ratings
Comodo Dome AntispamAppRiver from OpenText
Likelihood to Recommend
8.0
(0 ratings)
8.9
(0 ratings)
Usability
-
(0 ratings)
10.0
(0 ratings)
Support Rating
-
(0 ratings)
8.4
(0 ratings)
User Testimonials
Comodo Dome AntispamAppRiver from OpenText
Likelihood to Recommend
Spams are getting
common for almost all companies either big or small so this tool is also
becoming a necessity for almost everyone. This tool has all the essentials to
protect the emails box from threats like spam filters, blacklists, and also
archive emails to ensure the availability of emails if there would occur any
mishap. and what makes it a bit unsuitable

is its expensive rates and support team.
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I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well
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Pros
  • Spam Filteration: it helps in filtering our junk and spam mails that can have any kind of ransomware or any other threat.
  • Blacklist: Its blacklist feature is another great feature.
  • Installation: We didn’t need any IT guy to help us in the implementation of this tool as it offers an easy installation.
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  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
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Cons
  • Expensive rate of its subscription.
  • Its notification feature sometimes provides false alerts.
  • To figure out the problem related to its notification we tried to reach out to its team but they didn’t even respond properly and took a lot of time.
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  • We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred.
  • It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for.
  • Cost a little more than from Microsoft directly.
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Usability
No answers on this topic
AppRiver is very easy to use. A new employee can begin using it on their first day.
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Support Rating
No answers on this topic
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
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Alternatives Considered
I had heard a lot about SpamTitan and this compelled me to
buy this product but I recognized that it was not worth the hype it was just an
overrated tool. It wasn’t having advanced features but was just following a
monotony. and other than that the Price was an issue. Although we are paying
high for Comodo too at least we are getting something in return but in the case
of Spam Titan, we were getting nothing so it was simply lost and Comodo is
totally a Win-win Situation for me and my company.
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AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant.
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Return on Investment
  • Our official mailboxes are secure.
  • Threat-free environment.
  • Spams are filtered.
  • Nothing to say in Negative ROI as there isn’t any.
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  • We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours.
  • Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us.
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ScreenShots