ComplyCube vs. Okta

ComplyCube is a great solution for financial organizations that need to comply with regulations related to fraud prevention, AML, and terrorist financing prevention. It's a lifesaver when it comes to handling a large volume of data related to customer onboarding and KYC checks. By bringing all compliance needs into one platform, ComplyCube makes things easier, more efficient, and saves a lot of money in the process.

It has extensive compatibility and rich feature set of integrating with a wide array of core systems and SaaS platforms. Daily I utilize Okta's user-friendly central hub to simplify access the numerous applications we utilize within my company (Google Workspace, Slack, Zoom, Salesforce, Microsoft Office 365, among many others.)

Incentivized

• Our previous vendor's solution lacked many of the enterprise features we required. ComplyCube was able to address all of these deficiencies. Not only did it provide us with the enterprise-level features we required, but it also proved to be more compliant with AML/KYC regulations.
• The platform was easy to use for both our end customers and back-office teams, which was a significant advantage in terms of user adoption and productivity.

• Okta handles lockouts and password changes very seamlessly. Most end users no longer have to contact our IT department to reset their password or unlock their account.
• Okta does MFA (Multi-Factor Authentication) very well with the use of their own app, Okta Verify. We utilize this for VPN connections and having MFA or 2FA has strengthened the security of our internal network.
• Okta's administration GUI is easy to use, and easy to set up. Adding applications to the organization is easy and requires very little work to deploy.
• Users can utilize Okta to store passwords securely and safe on their own account. They also can one click login to personal sites if they use Okta to store their password.
• Okta's support system is very knowledgeable and quick to respond to issues. We've had a few cases that were resolved within hours and that helps immensely when working with end users.

Incentivized

• Though I have no major complaints, I do have a minor suggestion for improvement. It would be beneficial to have a native BI connector for Tableau to facilitate MI extraction. Currently, we use ComplyCube's API in Tableau Dashboards, which is already an improvement over our previous system. However, a native connector would further enhance the speed and efficiency of our data exploration.

• The user interface of Okta is basic and needs improvement. There's some learning curve for new users.
• One time integration effort is high for the initial setup. Took us around 3 weeks.
• Okta times out pretty quick making us login multiple times in the day.

Incentivized

My team and I are pleased with ComplyCube - it helped us with the following:

• Automate customer and corporate onboarding
• Reduce operational risk and manual tasks
• Streamline our processes across multiple geographies
• Provides insights and helpful information on our corporate customers

While doing all the above, they've demonstrated excellent service, which is why we renewed with ComplyCube and will keep doing in the future, should they maintain the same service quality

Okta has a passion to provide secure and scalable identity solution. Their passion has come across as advocacy in a way that has deepened my knowledge of the field of authentication. I took identity for granted before but after seeing features such as external authentication I know that Okta can enable my business to reach new heights

The platform is intuitive and user-friendly, making it easy to navigate and complete tasks efficiently. The customization options and flexibility of the verification workflows also add to the ease of use, as they allow us to tailor the platform to our specific business needs. Additionally, the reporting capabilities are detailed and straightforward, providing valuable insights for compliance monitoring.

Some of its features are great and some are slightly complex and not easy without vendor support.

Incentivized

We have not had a single unplanned downtime or issue since we've partnered with ComplyCube.

The Okta Identity Cloud advertises 4 9's of reliability and I would go as far to say that it may even do better than that. As a true Global organization that operates in just about every region of the world, we have yet to have an issue with The Okta Identity Cloud that has impacted our business operations.

Incentivized

ComplyCube checks are super fast. Their SLAs are public and can confirm most checks take seconds. It's one of the fast identity verification vendors we've ever worked with.

From my perspective, for the things that my group uses it for, Okta is very fast. It is as least as fast as the local password database methods that it replaces on our campus enterprise services. I do not believe that it slows anything down at all. In fact, not having to think too much about the login, because they all look the same, probably speeds things up somewhat.

Incentivized

The ComplyCube support team has been and continues to be very responsive, knowledgeable, and helpful whenever we have any questions or require assistance regularly. We currently work with several vendors across our various global operations, but I would easily single out ComplyCube's support as being the best my team and I dealt with

Their support team has always been extremely responsive and more than willing to go above and beyond the call of duty. They've done screen shares between our help desk staff and end users to work through issues. They are quick to respond and genuinely care about getting issues resolved. Couldn't be happier.

Training was conducted via MS Team, and the instructor was helpful and demonstrated strong knowledge in the AML and platform space.

The training was on point in terms of depth and covered all the aspects we were after. The platform provides a range of resources to help new users get up to speed, including training videos, documentation, and live calls.

Implementation was hassle-free as the API well document and support were on hand.

ComplyCube presented itself as the most comprehensive solution for our KYC needs - their services are granular across all their services. All the vendors assessed tended to offer granularity on a couple of features but were quite basic in other areas. As we wanted to reduce the number of external vendors and relations, a one-stop shop like ComplyCube was ideal.

Previous to Okta, we did not have a central cloud IdP system, each app had it's own authentication and authorization internally. That led to a fairly messy and divergent situation where every system had a different method and look for authentication and authorization. Cross-remembering what password went with what was a constant problem for the Service Desk, who had to know how to manipulate all of the various local password systems.

Incentivized

We have a customer that uses our integration of ComplyCube, and they perform millions of checks per year across a number of countries.

Being a cloud native application, The Okta Identity Cloud is extremely scalable and easy to setup. By integrating into existing directories and applications via standard techniques and protocols, it is very easy to both initially setup and add additional users as required. Once all the necessary integrations are setup, it's a simple rinse and repeat process to onboard additional users (which can be automated with imports as well)

Incentivized

• It was all positive, given the startup program credits received!
• It saved us time too, as our manual processes have now been automated, which frees up the team to do other tasks
• The onboarding experience had evidently improved our conversion rates

• The initial investment (CapX) on Okta seemed like a lot for our organization (with a limited IT budget), but the investment was 100% worthwhile. We were impressed with how easily/quickly it was up and running in our environment.
• Implementing Okta into our environment has greatly increased our security posture by granting us MFA and SSO. Having MFA helps to lower our Cyber Security Insurance premiums greatly as well.
• As with most IT Security tools, the costs of prevention far outweigh the costs of a compromise. Calculate the costs of a breach and then compare it to the costs of Okta, you will find Okta is an exceptional value for what it offers. Additionally, the ability to automate tasks saves a ton of time/money for us. For example, the integration with our HRIS system means that when HR terminates an employee, we can have Okta automatically disable their accounts and all SSO applications assigned to them. Previously this was a slow and manual process performed by our Service Desk technicians (at an hourly rate).

Incentivized