ConnectAndSell vs. Dialpad Sell

ConnectAndSell is incredibly helpful when it comes to getting people on the phone. In the world of sales, dials and connects are king and connect and sell works great to hit these two points. The ability to create lists is great, however, I would like to see more customizable options available for end-users to play around with.

Incentivized

Well, There are numerous scenarios where a Dialpad can be very helpful in terms of communication tools. It allows the user to send text unlimited messages, making outbound calls, and review daily, weekly, monthly, or custom analytics. Saving n number of contact details, easy to search them on Dialpad. As of now, I did not come across any scenario where I can say Dialpad would not be suited.

• The amazing piece is that you can leave a voicemail with each of those calls and really only need to focus in on the calls that patch through.
• One thing that has been absolutely amazing about Connect and Sell is the amount of call volume you can get in a single day. We used to start out by having 40 calls a day to now exceeding 200 calls going out.
• It's been a product that we weren't sure of the business impact but we've already seen results from producing more conversations and being able to follow up with greater ease.

Incentivized

• Speed of the messages that are sent are excellent!
• The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
• The saving of information so i dont have to retype everything over again

• ConnectAndSell sounds way too robotic when the prospect answers the phone
• The implementation team is terrible. Donny was a horrible leader and did a terrible job of getting us going
• They have way too many bugs they need to fix at this point

Incentivized

• The biggest thing for me is being able to link calls to specific objects in SalesForce. In the app, you can link a contact to an object, but I often call the same contact several times, so I have to create a report in Salesforce and manually link the call everytime that way.

Incentivized

For the right reps who are good at talking to prospects who aren't expecting their call, this is a no brainer.

We love using Dialpad and will continue to use it

Dialpad Sell is Very easy to use, whether at home or in the office dial pad has very sleek and easy to use features, all features are easy to find and are pretty self explanatory, the switch from regular phones to dial pad was a very easy and non stressful switch for our whole team

Incentivized

I have had a few support calls with their people. They are totally reachable and helpful, sharing screens, controlling my screen, showing why things happened, not just correcting it. If you have an issue with the software, let them help. They are there for you, and they are friendly, accessible, and happy to do their job.

Incentivized

Lightning has a better success rate for connecting (in terms of it takes less time to connect using Lightning) but Lightning was definitely using shadier connecting tactics and also required the user to be focused intently when it connected you with a prospect. When using lightning, you needed to immediately speak and know your talking points while ConnectAndSell gives you better time to prepare.

Incentivized

I like Dialpad so much more than PB simply for its analytics and follow up notes. I also love how you can text clients through DP which in PB, you cannot do. The AI technology and communications with the user is something that is so beneficial to it's users and therefore, I highly recommend this product over others

Incentivized

• It is a little expensive.
• It does require management to keep lead lists lean and workable.
• It is tough to keep sales people motivated on it.
• It can feel overwhelming.

Incentivized

• It has helped me to understand easily the different accents of people
• Dialpad has helped me to analyze my past calls and help me to grow
• It also shows the number of Csats and your team in real time which also creates a healthy competition