Dialpad Sell

Score9.5 out of 10

45 Reviews and Ratings

What is Dialpad Sell?

Dialpad Sell is a phone system built for sales, with real-time coaching and CRM integrations. It features call analytics, voice intelligence with objection handling, call sentiment analysis for just-in-time coaching, and support for a range of headsets and phones.

Categories & Use Cases

Recorded voicemail drop
Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.
Category average: 7.9
Click-to-call
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
Category average: 8
Dialer compliance
The software supports FTC regulations around time zones and dropped calls.
Category average: 8

Follow-up calls
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
Category average: 7.8
Custom caller ID
Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.
Category average: 7.8
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Category average: 6.8

Gautam Kumar

Team Lead in Human Resources at Cynet Systems (1001-5000 employees employees)

Use Cases and Deployment Scope

I use Dialpad regularly to perform my day-to-day tasks, as I use it as my primary calling tool. It is easy to use have a very friendly user interface. Dialpad has been a great asset for me as it solves many problems that I face talking to people situated in the US from different countries with the help of Ai translation feature. It also helps me to give a summary of my conversation in a very short and cut-to-the-point format. I also like the text message facility offered on Dialpad that helps me to communicate smoothly with my clients & candidates. Being a team manager the biggest problem Dialpad resolves is its analytics feature which helps me to navigate my team member's performance which gives me an idea about their efforts and helps me to focus on team members with whom I have to work closely to improve their performance.

Pros

Summarizing the conversation
Translation of audio into text format
Smooth Calling feature
Analytics Feature
Most impressive the Launchpad feature
Creating Treads

Cons

Bulk text merge feature
Auto reply feature
More friendly on smartphone

Return on Investment

Helping us to grow our database
helps in growing my network
Ai feature is recommandable

Usability

Verified User

Employee in Customer Service (11-50 employees employees)

Use Cases and Deployment Scope

We use Dialpad Sell to transcribe and record calls, keep connected with our customers, keep connected with our employees who are out in the field, it also helps our customers reach us at any time of day, including after hours, weekends, and holidays, it has also helped us track our inbounds and out bounds

Pros

Efficiency - never crashing
AI transcribe
Tracking

Cons

VM drop
Transferring
Hang up is a little slow

Return on Investment

Pos: Reach more customers
Pos: Easy access to recorded calls
Pos: Keep in contact with all employees

Usability

Other Software Used

ServiceTitan

Verified User

Advisor in Human Resources (501-1000 employees employees)

Use Cases and Deployment Scope

Dialpad Sell is what we are currently using and it has multiple features which I like a lot. First is if you are in a conversation with a person who has some different accent and you are having a hard time to understand it, you have an AI transcript which will translate you conversation into text on the go. One can simply read the transcript and reply accordingly. Also it has some pre-defined keywords set already and if you speak those keywords on the call, a popup will appear with all the necessary information you might require during the call.

Pros

Live Transcript
Ease of automatically detecting the nature of the call
Providing necessary information at the time of call

Return on Investment

It has helped me to understand easily the different accents of people
Dialpad has helped me to analyze my past calls and help me to grow
It also shows the number of Csats and your team in real time which also creates a healthy competition

Usability

Other Software Used

Dialpad Support, Dialpad Meetings, Dialpad Sell

Karly Mulligan

Compliance Consultant in Sales at Foley Carrier Services (201-500 employees employees)

Use Cases and Deployment Scope

Dialpad Sell has helped me track my sales, remember conversations and assist my clients in such a more efficient way. This truly has been the best addition for my team and both myself, my coworkers and my supervisors feel this way collectively. I personally use Dialpad Sell each day and get the reap the benefits of this service.

Pros

Recapping Calls
Providing Helpful Insights
Allowing for Collaboration
Action List after Call

Cons

I would like it to be a tad bit more customizable
I wish action list could be automatically added to notes on desktop
I wish you could send follow up emails automatically after call right from Dialpad
PhoneBurner feature for autocalling

Return on Investment

We are having more quality calls with our clients
I am returning calls a lot faster
This had lead to more sales for me and my team
This has helped us with training and fine tuning our craft
Texting feature is amazing and helps for quick and easy communication

Alternatives Considered

PhoneBurner and Microsoft Teams

Other Software Used

Microsoft 365, Microsoft Teams

Sara Cordova

csr in Customer Service at keystone advisors (51-200 employees employees)

Use Cases and Deployment Scope

we use Dialpad Sell to share accounts and talk to our clients daily and it also helps to leave voicemails! It helps send mass messages so we can spend less time talking to each client one by one. This helps us work more efficiently and professionally! i believe Dialpad Sell is the best tool we use here!

Pros

Speed of the messages that are sent are excellent!
The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
The saving of information so i dont have to retype everything over again

Cons

The merge section, if i could mute myself or disconnect the call once ive done my part on a merged call
being able to delete a picture once its posted

Return on Investment

positive impact is saving information to help with a faster process
positive impact is the speed of the entire app
positive impact is the refreshing and showing real time stats

Alternatives Considered

Microsoft 365 and Microsoft Teams

Other Software Used

Microsoft Teams, Email to PDF for Outlook, Dialpad Ai Contact Center

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Dialpad Sell

What is Dialpad Sell?

Categories & Use Cases

Key Features

Top Performing Features

Recorded voicemail drop

Click-to-call

Dialer compliance

Areas for Improvement

Follow-up calls

Custom caller ID

Dialer reporting & analytics

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

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