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ConnectWise Automate vs. ConnectWise RMM

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ConnectWise Automate

212 Reviews and Ratings

ConnectWise RMM

28 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise Automate

    Score8.3 out of 10
    		N/AConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

    $700

    ConnectWise RMM

    Score7.2 out of 10
    		N/AConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A
    Pricing
    ConnectWise AutomateConnectWise RMM
    Editions & Modules
    Agents
    $1.00-$6.00
    per month/per agent
    Implementation Fee
    $700
    No answers on this topic
    Offerings
    Pricing Offerings
    ConnectWise AutomateConnectWise RMM
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ConnectWise AutomateConnectWise RMM
    Considered Both Products
    ConnectWise
    Erik Metzler
    IT Specialist in Information Technology at Wooden Spoon Technologies (Information Technology & Services, 1-10 employees)
    Chose ConnectWise Automate
    I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself …
    Incentivized
    Verified User
    Chose ConnectWise Automate
    We ended up choosing ConnectWise because LogMeIn which is part of Continuum is slow and requires a lot of system resources and the patching is all that great within Continuum.
    Incentivized
    Garry Adams
    Client Relationship Manager in Professional Services at JMARK Business Solutions, Inc. IT Support and IT Services Tulsa OK, Springfield MO, Fayetteville AR (Information Technology and Services, 51-200 employees)
    Chose ConnectWise Automate
    Automate is the most well-established platform among its peers. Because it is part of a native ecosystem, you know that everything from remote management to ticketing to quoting an invoicing will work together. I have used other platforms, and many of them share core …
    Incentivized
    David Wertz, CHSP
    President in Information Technology at PC Works Plus, Inc. (Computer & Network Security, 11-50 employees)
    Chose ConnectWise Automate
    The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have …
    Incentivized
    Verified User
    Chose ConnectWise Automate
    We prefer Automate to Kaseya for the customization, scripting and the third party integration.

    However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc.
    Incentivized
    ConnectWise
    Verified User
    Chose ConnectWise RMM
    Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in …
    Incentivized
    Rob Rotundo
    Service Manager in Information Technology at Professional Computer Associates (Information Technology and Services, 11-50 employees)
    Chose ConnectWise RMM
    At the time that we were testing out LabTech, it was slightly cheaper BUT lacked many of the features, such as live human support and NOC. Everything depended on scripts fixing the issues. What if the scripts fail? Well, then it's on you to figure out why and fix it. No help …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ConnectWise AutomateConnectWise RMM
    Application Performance Management
    Comparison of Application Performance Management features of ConnectWise Automate and ConnectWise RMM
    Feature
    ConnectWise Automate
    8.5
    1 Ratings
    ConnectWise RMM
    -
    Ratings
    Virtualization monitoring8.01 Ratings00 Ratings
    IT Asset Discovery9.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of ConnectWise Automate and ConnectWise RMM
    Feature
    ConnectWise Automate
    7.4
    22 Ratings
    ConnectWise RMM
    -
    Ratings
    Remote monitoring10.022 Ratings00 Ratings
    Network device monitoring8.021 Ratings00 Ratings
    Activity Monitoring8.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of ConnectWise Automate and ConnectWise RMM
    Feature
    ConnectWise Automate
    7.8
    22 Ratings
    ConnectWise RMM
    -
    Ratings
    Patch Management10.021 Ratings00 Ratings
    Policy-based automation9.022 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of ConnectWise Automate and ConnectWise RMM
    Feature
    ConnectWise Automate
    8.0
    1 Ratings
    ConnectWise RMM
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access8.01 Ratings00 Ratings
    Mobile device access5.01 Ratings00 Ratings
    Virtual device access8.01 Ratings00 Ratings
    Multiple-display support9.01 Ratings00 Ratings
    Multiple concurrent sessions8.01 Ratings00 Ratings
    User Ratings
    ConnectWise AutomateConnectWise RMM
    Likelihood to Recommend
    10.0
    (59 ratings)
    7.3
    (7 ratings)
    Likelihood to Renew
    10.0
    (4 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    3.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (14 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (2 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (1 ratings)
    -
    (0 ratings)