ConnectWise Automate vs. ScreenConnect

ConnectWise Automate

212 Reviews and Ratings

ScreenConnect

1,190 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ConnectWise Automate	Score8.3 out of 10	N/A	ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.	$700
ScreenConnect	Score8.5 out of 10	N/A	ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.	$39 per month

Pricing

ConnectWise Automate

ScreenConnect

Agents: $1.00-$6.00
per month/per agent
Implementation Fee: $700

One: $39
per month
Standard: $59
per month
Premium: $69
per month

Pricing Offerings
ConnectWise Automate	ScreenConnect
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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Community Pulse
Key User Insights
	ConnectWise Automate	ScreenConnect
Considered Both Products	ConnectWise Ben Smith Network Engineer at Just Solutions (Information Technology & Services, 11-50 employees) Chose ConnectWise Automate I have evaluated NinjaRMM, but it was after I was already familiar with ConnectWise Automate. While it seems like a good product, I found that ConnectWise Automate was more flexible in allowing me to make custom configurations to meet various business needs across different … Incentivized Helpful? Luke Kuhlow Network Administrator in Information Technology at First National Bank and Trust (Banking, 201-500 employees) Chose ConnectWise Automate Formerly used Lansweeper, Solarwinds Orion, BMC track-it, which were all replaced with Connectwise offerings. Incentivized Helpful? Erik Metzler IT Specialist in Information Technology at Wooden Spoon Technologies (Information Technology & Services, 1-10 employees) Chose ConnectWise Automate I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself … Incentivized Helpful? Daren Anderson, MSIS President in Information Technology at Big D Technology Solutions, Inc. (Information Technology and Services, 1-10 employees) Chose ConnectWise Automate It just seems like Automate is a tool for professionals who want to be the best proactive solution for their customers. There are so many different things built into Connectwise Automate which makes it a superior tool compared to anything else on the market currently. Once … Incentivized Helpful? Verified User Chose ConnectWise Automate We have used Kaseya. It is not nearly as functional or reliable as ConnectWise Automate. Incentivized Helpful? Verified User Chose ConnectWise Automate It is, by far, the best solution we have ever used. The others are not even close. Incentivized Helpful? Jonathan Hozeska Partner in Information Technology at Network Services Group (Computer & Network Security, 1-10 employees) Chose ConnectWise Automate We have only previously deployed HoundDog/GFI and Autotask but evaluated all that we found. In the long run, none of the others compare with the features of ConnectWise Automate. Many others are less expensive but simply do not do all that ConnectWise Automate can do. We … Incentivized Helpful? Gawain Stern Service Technician in Information Technology at Covenant Technology Solutions, Inc. (Information Technology and Services, 11-50 employees) Chose ConnectWise Automate ConnectWise Automate (formerly LabTech) took us a while to implement and adopt, but it was worth the time, cost, and effort. Incentivized Helpful? John Trevino Director of IT in Corporate at W3IT (Computer & Network Security, 1-10 employees) Chose ConnectWise Automate ConnectWise gave us a lot more automation features. Incentivized Helpful? Verified User Chose ConnectWise Automate Automate is the most flexible and customizable tool on the market - but it's also the most complex and requires the most care and feeding to run smoothly... Incentivized Helpful? Verified User Chose ConnectWise Automate We selected ConnectWise Automate over Kaseya as it provided many of the same features but less of the headache. Often times, scripts would not work in Kaseya or updates would not push. We have not had this experience with Automate, scripts and such just run when scheduled. … Incentivized Helpful? Verified User Chose ConnectWise Automate ConnectWise Automate has been the best tool I have used to service client computers. The ease of customization and the cleanliness of the interface, allows our company to successfully help our clients remotely and sometimes even without their input. What can be done silently, … Incentivized Helpful? William Pote CEO in Corporate at eTop Technology, Inc. (Computer & Network Security, 1-10 employees) Chose ConnectWise Automate I was using Autotask but felt ConnectWise was going to help me scale better. Incentivized Helpful? Stana Steen Owner in Professional Services at High Standards Technology (Computer & Network Security, 1-10 employees) Chose ConnectWise Automate When we looked at Kaseya it required even more setup than Labtech at the time and we did not feel we had the resources to implement it. We still feel we made the right decision selecting Labtech over Kaseya. At the time we were using Zenith InfoTech which is now named something … Incentivized Helpful? Daniel Creamer Network Engineer in Information Technology at Gregory Technologies (Information Technology and Services, 1-10 employees) Chose ConnectWise Automate Automate's features and pricing are much better than the other products we tested. Incentivized Helpful? Richard Anderson CEO and Chief Cultural Officer in Corporate at Imagine IT, Inc. (Information Technology and Services, 11-50 employees) Chose ConnectWise Automate The larger RMMs compare side by side fairly well -- a more compelling argument for deciding on an RMM has to do with your PSA (and integrating with it) and other tools (AV, backups, etc.) -- and integrating with those. CWA integrates well with the tools we use - so it's an … Incentivized Helpful? Verified User Chose ConnectWise Automate Before LabTech, we used Kaseya 6, which was terrible. Currently with LabTech, we use ConnectWise for our ticketing, PRTG and Auvik for network monitoring. We selected LabTech, because it met our price point and they are a local company, that we can easily work with to meet our … Incentivized Helpful? Ian Hansen IT Service Director in Information Technology at Innovation Computing (Information Technology and Services, 1-10 employees) Chose ConnectWise Automate We selected LabTech because we already had a very good ongoing customer support experience with ConnectWise. We had LabTech before ConnectWise acquired it, and had Kaseya, but gave LabTech another try and we are very glad that we did. We did not have a good experience with … Incentivized Helpful? Verified User Chose ConnectWise Automate LabTech is a more flexible platform if you are wanting to do scripting etc., but Kaseya is much more intuitive and reliable. Incentivized Helpful? Scott Sanford Chief Executive Officer in Information Technology at Healthy IT, Inc. (Computer Networking, 1-10 employees) Chose ConnectWise Automate We have tried Kasaya and Level Platforms. Both were not as powerful and light on the client end. LT is certainly more customizable. Incentivized Helpful? Verified User Chose ConnectWise Automate We started with Kaseya years ago and paid a hefty price for it in dollars. It was an adequate product at the time but when LabTech came along, it was priced much better and had much more capability than Kaseya did at the time. Incentivized Helpful? Eric Christiansen Solution Architect in Information Technology at Kraft & Kennedy, Inc. (Information Technology and Services, 51-200 employees) Chose ConnectWise Automate Prior to using LabTech, we used Kaseya. While Kaseya and LabTech have much of the same functionality, LabTech does things better and more consistently. Also, we rely on ConnectWise as our ticketing system and PSA. LabTech has two way ticket synchronization with ConnectWise that … Incentivized Helpful? Steven Peterson Senior Systems Analyst in Engineering at Mainstream Technology Group (Computer & Network Security, 51-200 employees) Chose ConnectWise Automate Labtech is a more advanced system than N-central but with the features comes complexity for an advanced MSP Labtech is better, for someone getting started N-central is faster to get setup and running. Incentivized Helpful? Carson Hagan, ITILv3 Director of Managed Services in Information Technology at LightWire, Inc (Information Technology and Services, 11-50 employees) Chose ConnectWise Automate From what I know - LabTech appears to be the most robust platform on the market and the most technical one as well. We have not tried any others up to this point. We selected LabTech because of the integration it has with ConnectWise and other existing products that we use. Incentivized Helpful? Verified User Chose ConnectWise Automate Before we moved to LabTech we were with Kaseya's RMM tool, and ultimately decided to make the switch. At the time, Kaseya was bogged down with their attempts at custom integrations with products like Acronis (Backups) and AVG (Antivirus), and those custom builds of the software … Incentivized Helpful?	ConnectWise Verified User Chose ScreenConnect We prefer ScreenConnect as it is much better for an MSP with thousands of client machines, the other options don't provide an easy way of accessing a machine quickly enough. We have also had an issue with the other software's reliability to connect. ScreenConnect's integration … Incentivized Helpful? Eric Milles Help Desk Manager in Information Technology at Kalleo Technologies (Information Technology & Services, 51-200 employees) Chose ScreenConnect We have used Beyond Trust occasionally for one of our White Label clients, but have found it is not as robust as ConnectWise Control. The seamless integration of Control with ConnectWise Automate makes it the best and most effective choice for our technical teams to deploy and … Incentivized Helpful? Daniel Creamer Network Engineer in Information Technology at Gregory Technologies (Information Technology and Services, 1-10 employees) Chose ScreenConnect I have used TurboMeeting, TeamViewer. ConnectWise Control leaves those other products in the dust. For us, LabTech did not replace any other products, it was our first step into RMM/PSA. Incentivized Helpful? David McCoy Provisioning Engineer at Fuse.Cloud (Computer Networking, 11-50 employees) Chose ScreenConnect We have used different ticketing systems and ConnectWise is by far the best. It really is seamless. Once you get used to the system, it works very well. We have used Platypus and it works so so but it was hard for our support staff to keep up with the tickets. This system … Incentivized Helpful? Daniel Lonsdale Managing Director in Corporate at Lonsdale IT Solutions Pty Ltd (Information Technology and Services, 1-10 employees) Chose ScreenConnect ConnectWise Control is just another great platform that the ConnectWise business has provided. Each of the ConnectWise products are great in their own field. We use ConnectWise Automate and ConnectWise Manage on top of ConnectWise Control and we've been happy with all of the … Incentivized Helpful? Verified User Chose ScreenConnect TeamViewer is more more limited than what ConnectWise ScreenConnect offers. ConnectWise ScreenConnect has more trust built into it by installing running processes on the client computers. The tools work reliably and TeamViewer is not the better choice for use across multiple … Incentivized Helpful? Verified User Chose ScreenConnect I think ConnectWise ScreenConnect is by far the superior product to all of these. It is way ahead and does do not even come close. It has way more options and features and is much easier to use and manage. Incentivized Helpful? Verified User Chose ScreenConnect We used LogMeIn Rescue for 3 years before moving to Control. Logmein felt clunky and required locally installed software. We had frequent issues with the LogMeIn Rescue client on end-user devices and needed to manually uninstall it every so often. We were not able to use Rescue … Incentivized Helpful? Patrick Logan President in Information Technology at Seltek (Information Technology and Services, 11-50 employees) Chose ScreenConnect ConnectWise Control is less expensive and it has all of the features we need to perform our remote support tasks. Incentivized Helpful? Gawain Stern Service Technician in Information Technology at Covenant Technology Solutions, Inc. (Information Technology and Services, 11-50 employees) Chose ScreenConnect ConnectWise Control (formerly ScreenConnect) is faster, renders screens better, is more reliable, runs smaller, scales better, and is more dependable than the competition. Incentivized Helpful? Verified User Chose ScreenConnect ConnectWise Control is superior in speed, reliability and has a very lightweight agent. I like LogMeIn second best, but it does take quite a bit more time to connect and the speed moving around is not as quick. Agent installation is super fast as well. You can also convert an … Incentivized Helpful? Dennis Andis Project Manager in Professional Services at Meritage Technologies (Information Technology and Services, 1-10 employees) Chose ScreenConnect ConnectWise Control is much easier to use than all other alternatives, and is also highly secure. The compression is great, and the connection times and remote session speeds are hands down the best. The feature set can't be beat with the ability to cast your own screen, … Incentivized Helpful? Tanner Campbell IT Manager in Information Technology at United Way of Greater Portland (Information Technology and Services, 11-50 employees) Chose ScreenConnect ConnectWise Control costs less, is easier to configure, is easier to use, has a better UI and UX, doesn't get in its own way, and for lack of a better phrase, absolutely rocks. Incentivized Helpful? Catherine Zuniga Medical Records Specialist in Customer Service at AlphaMed Technologies Inc. (Hospital & Health Care, 1-10 employees) Chose ScreenConnect Found ScreenConnect at former employer and have never gone back to any other software or program. Incentivized Helpful? Verified User Chose ScreenConnect WebEx is where we experienced many of the issues described previously, trouble connecting, longer loading times, etc. Join.me was our go-to alternative but since switching to ConnectWise we have not needed an alternative and it helps our image look much more professional. Incentivized Helpful? Eric Carley CIO/Senior Systems Engineer in Product Management at Castle Technologies LLC (Banking, 1-10 employees) Chose ScreenConnect We have reviewed 14 different remote platforms, of those the ones we have purchased in the past include Bomgar, TeamViewer, and WebEx. Due to limitations in ScreenConnect and inability to connect with some of our customers, we are forced to maintain backup accounts with TeamView… Incentivized Helpful? Bryce Washum Remote Engineer in Information Technology at Freedom Church, Carrollton (Information Technology and Services, 1-10 employees) Chose ScreenConnect I have used TeamViewer here and there but I am not in the same business mindset as I am with ConnectWise Control, It's a great product and I still prefer screen connect in comparison to TeamViewer. I think ConnectWise is a lot more user friendly and runs better in the … Incentivized Helpful? William Pote CEO in Corporate at eTop Technology, Inc. (Computer & Network Security, 1-10 employees) Chose ScreenConnect It is the best tool I've seen when it comes to remote support. Incentivized Helpful? Stana Steen Owner in Professional Services at High Standards Technology (Computer & Network Security, 1-10 employees) Chose ScreenConnect I really did like a lot of the features in LogMeIn Rescue but when I can save some money and use it for company events etc, that is a win!! Labtech replaced what was Zenith info tech so it has been at least 10 years since we switched. Now that I have a dedicated engineer for … Incentivized Helpful? Verified User Chose ScreenConnect We don't use LabTech, ConnectWise Control did not replace any products, it was a first and only choice Incentivized Helpful? John Besedic Owner in Information Technology at Neuvision (Information Technology and Services, 1-10 employees) Chose ScreenConnect Used Logmein until it became too expensive to use. Used Teamviewer and again it is cost prohibitive for my company to use and afford. Labtech replace logmein, which was the last platform solution we used before moving to screenconnect. Incentivized Helpful? Paul Van Staden Technical Director in Information Technology at StirCrazy IT Solutions (Information Technology and Services, 1-10 employees) Chose ScreenConnect I have used just about every remote connection product out there, TeamViewer, RDP, VNC, Logmein, etc. Among the products that offer the same performance and features, ConnectWise Control is the most cost-effective. They are also in constant development, introducing improvements … Incentivized Helpful? Craig Gilliam Director of Information Services in Information Technology at Suncoast Skin Solutions (Medical Practice, 51-200 employees) Chose ScreenConnect For the money, ScreenConnect is the best remote access product in the market today. I have used others such as Logmein but they can't compete at ScreenConnect's current price point and the speed in which I connect is amazing. We needed a solution that also connected to Android … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

ConnectWise Automate

ScreenConnect

Comparison of Application Performance Management features of ConnectWise Automate and ScreenConnect
Feature	ConnectWise Automate 8.5 1 Ratings	ScreenConnect - Ratings
Virtualization monitoring	8.01 Ratings	00 Ratings
IT Asset Discovery	9.01 Ratings	00 Ratings

Comparison of Monitoring Tasks features of ConnectWise Automate and ScreenConnect
Feature	ConnectWise Automate 7.4 22 Ratings	ScreenConnect - Ratings
Remote monitoring	10.022 Ratings	00 Ratings
Network device monitoring	8.021 Ratings	00 Ratings
Activity Monitoring	8.01 Ratings	00 Ratings

Comparison of Management Tasks features of ConnectWise Automate and ScreenConnect
Feature	ConnectWise Automate 7.8 22 Ratings	ScreenConnect - Ratings
Patch Management	10.021 Ratings	00 Ratings
Policy-based automation	9.022 Ratings	00 Ratings

Comparison of Remote Access features of ConnectWise Automate and ScreenConnect
Feature	ConnectWise Automate 8.0 1 Ratings	ScreenConnect - Ratings
Attended device access	10.01 Ratings	00 Ratings
Unattended device access	8.01 Ratings	00 Ratings
Mobile device access	5.01 Ratings	00 Ratings
Virtual device access	8.01 Ratings	00 Ratings
Multiple-display support	9.01 Ratings	00 Ratings
Multiple concurrent sessions	8.01 Ratings	00 Ratings

Comparison of Remote Administration features of ConnectWise Automate and ScreenConnect
Feature	ConnectWise Automate - Ratings	ScreenConnect 7.0 619 Ratings
Screen sharing	00 Ratings	10.0589 Ratings
File transfer	00 Ratings	9.4562 Ratings
Instant message	00 Ratings	6.2495 Ratings
Secure remote access with Smart Card authentication	00 Ratings	7.074 Ratings
Access to sleeping/powered-off computers	00 Ratings	4.5306 Ratings
Over-the-Internet remote session	00 Ratings	10.0595 Ratings
Initiate remote control from mobile	00 Ratings	7.9385 Ratings
Remote management of servers & workstations	00 Ratings	9.0511 Ratings
Remote Active Directory® management	00 Ratings	5.0168 Ratings
Centralized management dashboard	00 Ratings	7.2475 Ratings
Session record	00 Ratings	5.6312 Ratings
Annotations	00 Ratings	5.6262 Ratings
Monitoring and Alerts	00 Ratings	5.6184 Ratings
Multi-platform remote control	00 Ratings	5.0394 Ratings

User Ratings
	ConnectWise Automate	ScreenConnect
Likelihood to Recommend	10.0 (59 ratings)	9.0 (619 ratings)
Likelihood to Renew	10.0 (4 ratings)	10.0 (40 ratings)
Usability	9.0 (5 ratings)	7.9 (48 ratings)
Availability	- (0 ratings)	10.0 (5 ratings)
Performance	3.0 (4 ratings)	10.0 (9 ratings)
Support Rating	7.0 (14 ratings)	8.2 (63 ratings)
Online Training	9.0 (3 ratings)	7.5 (24 ratings)
Implementation Rating	5.0 (2 ratings)	10.0 (20 ratings)
Configurability	10.0 (1 ratings)	10.0 (5 ratings)
Ease of integration	7.0 (1 ratings)	- (0 ratings)
Product Scalability	- (0 ratings)	10.0 (16 ratings)
Vendor post-sale	- (0 ratings)	10.0 (4 ratings)
Vendor pre-sale	- (0 ratings)	5.0 (4 ratings)