ConnectWise Automate vs. Kaseya VSA

ConnectWise Automate

212 Reviews and Ratings

Kaseya VSA

110 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ConnectWise Automate	Score8.3 out of 10	N/A	ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.	$700
Kaseya VSA	Score7.7 out of 10	N/A	Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.	N/A

Pricing

ConnectWise Automate

Kaseya VSA

Agents: $1.00-$6.00
per month/per agent
Implementation Fee: $700

No answers on this topic

Pricing Offerings
ConnectWise Automate	Kaseya VSA
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	ConnectWise Automate	Kaseya VSA
Considered Both Products	ConnectWise Verified User Chose ConnectWise Automate If we have to do it again, we would not choose to Automate due to the number of efforts and monetary investment (3rd party consultants) to implement it as well on going managing it. But, in comparison to the other RMM products we used in the past, Automate offers more … Incentivized Helpful? jesse nanes Systems Engineer in Engineering at Imagenet Consulting (Information Technology & Services, 1-10 employees) Chose ConnectWise Automate Automate is by far the best of all RMM solutions we have tried. The overall ease of use and support is much better than we have experienced with other RMM vendors. Incentivized Helpful? Adam Friedli Level 2 Network Technician in Information Technology at Springthrough (Information Technology & Services, 11-50 employees) Chose ConnectWise Automate I touched on this in the previous section some. Kaseya's choice of managed antivirus was very poor (KAV, a tweaked version of Kaspersky) when it first started. It took them a long time to fix anything, and the fixes usually produced new and different issues. Kaseya kept … Incentivized Helpful? Todd Swartzman VP Operations in Information Technology at Realtime, LLC (Information Technology and Services, 11-50 employees) Chose ConnectWise Automate We switched from Kaseya to Automate 7-8 years ago - it was no contest at the time and Kaseya wasn't cutting it in a number of areas at that time that was really hurting us. I'm sure it's improved since then. Incentivized Helpful? Verified User Chose ConnectWise Automate We selected ConnectWise Automate over Kaseya as it provided many of the same features but less of the headache. Often times, scripts would not work in Kaseya or updates would not push. We have not had this experience with Automate, scripts and such just run when scheduled. … Incentivized Helpful? Ian Hansen IT Service Director in Information Technology at Innovation Computing (Information Technology and Services, 1-10 employees) Chose ConnectWise Automate We selected LabTech because we already had a very good ongoing customer support experience with ConnectWise. We had LabTech before ConnectWise acquired it, and had Kaseya, but gave LabTech another try and we are very glad that we did. We did not have a good experience with … Incentivized Helpful? Verified User Chose ConnectWise Automate LabTech is a more flexible platform if you are wanting to do scripting etc., but Kaseya is much more intuitive and reliable. Incentivized Helpful? Eric Christiansen Solution Architect in Information Technology at Kraft & Kennedy, Inc. (Information Technology and Services, 51-200 employees) Chose ConnectWise Automate Prior to using LabTech, we used Kaseya. While Kaseya and LabTech have much of the same functionality, LabTech does things better and more consistently. Also, we rely on ConnectWise as our ticketing system and PSA. LabTech has two way ticket synchronization with ConnectWise that … Incentivized Helpful? Stuart Bryan Partner in Corporate at I-M Technology, LLC (Information Technology and Services, 1-10 employees) Chose ConnectWise Automate We used to use Kaseya VSA and liked it a lot. The primary reason we switched was the oppressive licensing costs. They've since changed their licensing but it was too late for us as we'd already made the switch. LabTech compares well with Kaseya VSA and neither are bad products … Incentivized Helpful? Linda Lynch CEO (Chief Executive Officer) in Customer Service at Trivalent Group, Inc. (Information Technology and Services, 11-50 employees) Chose ConnectWise Automate We were previously using Kaseya and were frustrated by the difficulties we had in a number of areas. We were unable to use Kaseya's remote control reliably and experienced other problems. When we asked for help, the answer was usually one of two things: 1. It works for us so the … Incentivized Helpful? Daniel Dausch NOC Specialist in Information Technology at XPERTECHS (Information Technology and Services, 11-50 employees) Chose ConnectWise Automate Labtech has been around for a while and they actually listen to their community. The product is robust and is built for IT service providers. I have used a previous product for a long time and can tell you that Labtech is slightly more difficult to implement, but far more … Incentivized Helpful?	Kaseya Derek Schroeder Service Manager in Information Technology at Kloud9 (Information Technology and Services, 11-50 employees) Chose Kaseya VSA VSA is easily on par with SolarWinds N-central but ConnectWise Automate is the best tool out there for RMM. Automate shares some of the clunky interface that VSA has, but it is extremely fast and reliable. N-Central has the best organization of the three, it is very easy to … Incentivized Helpful? James Buchholz IT Technician in Information Technology at Clark Computer Services (Information Technology and Services, 1-10 employees) Chose Kaseya VSA The way LabTech integrates with ScreenConnect and TeamViewer is just SO much better than Kaseya. I feel like Kaseya is a bit more intuitive though as opposed to LabTech that you should probably get some real training for. Scripting in LabTech is more reliable. I've never had a … Incentivized Helpful? Vincent Capra IT Consultant in Information Technology at CPS Computer Services (Information Technology and Services, 1-10 employees) Chose Kaseya VSA We decided to go with Kaseya over LabTech back in 2012 because the product was far more advanced. I don't know how LabTech stacks up now. Incentivized Helpful? Mike Erhart Managing Partner in Corporate at Erhart and Associates, LLC (Information Technology & Services, 1-10 employees) Chose Kaseya VSA What's Up Gold is more of a monitoring application and very good at that, but doesn't have the management tools that VSA provides. It requires additional applications and you lose the "single pane of glass" concept. ConnectWise, at the time we looked at the product, did not have … Incentivized Helpful? Verified User Chose Kaseya VSA Automate is by far more customizable and affordable, a lot of our pain points in Kaseya are addressed with Automate. In our case, we have used Kaseya since 2012-2013 and have started migrating our customers to Automate in the past year. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

ConnectWise Automate

Kaseya VSA

Comparison of Application Performance Management features of ConnectWise Automate and Kaseya VSA
Feature	ConnectWise Automate 8.5 1 Ratings	Kaseya VSA 7.5 1 Ratings
Virtualization monitoring	8.01 Ratings	8.01 Ratings
IT Asset Discovery	9.01 Ratings	7.01 Ratings

Comparison of Monitoring Tasks features of ConnectWise Automate and Kaseya VSA
Feature	ConnectWise Automate 7.4 22 Ratings	Kaseya VSA 6.7 13 Ratings
Remote monitoring	10.022 Ratings	9.013 Ratings
Network device monitoring	8.021 Ratings	8.013 Ratings
Activity Monitoring	8.01 Ratings	8.01 Ratings

Comparison of Management Tasks features of ConnectWise Automate and Kaseya VSA
Feature	ConnectWise Automate 7.8 22 Ratings	Kaseya VSA 7.5 12 Ratings
Patch Management	10.021 Ratings	8.012 Ratings
Policy-based automation	9.022 Ratings	9.012 Ratings

Comparison of Remote Access features of ConnectWise Automate and Kaseya VSA
Feature	ConnectWise Automate 8.0 1 Ratings	Kaseya VSA 6.8 1 Ratings
Attended device access	10.01 Ratings	8.01 Ratings
Unattended device access	8.01 Ratings	8.01 Ratings
Mobile device access	5.01 Ratings	00 Ratings
Virtual device access	8.01 Ratings	9.01 Ratings
Multiple-display support	9.01 Ratings	1.01 Ratings
Multiple concurrent sessions	8.01 Ratings	8.01 Ratings

User Ratings
	ConnectWise Automate	Kaseya VSA
Likelihood to Recommend	10.0 (59 ratings)	8.0 (30 ratings)
Likelihood to Renew	10.0 (4 ratings)	10.0 (1 ratings)
Usability	9.0 (5 ratings)	8.0 (1 ratings)
Performance	3.0 (4 ratings)	- (0 ratings)
Support Rating	7.0 (14 ratings)	5.5 (8 ratings)
Online Training	9.0 (3 ratings)	- (0 ratings)
Implementation Rating	5.0 (2 ratings)	- (0 ratings)
Configurability	10.0 (1 ratings)	- (0 ratings)
Ease of integration	7.0 (1 ratings)	- (0 ratings)