Independently Invited by TrustRadius
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
ConnectWise Automate | Score8.3 out of 10 | N/A | ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action. | $700 |
TeamViewer | Score8.5 out of 10 | N/A | TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features. | $299 per year |
| ConnectWise Automate | TeamViewer | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| ConnectWise Automate | TeamViewer | |
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| Considered Both Products | ||
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| ConnectWise Automate | TeamViewer | ||||||||||||||||||||||
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| Application Performance Management |
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| Remote Access |
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| Remote Administration |
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| ConnectWise Automate | TeamViewer | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.7 |
| Likelihood to Renew | 10.0 | 10.0 |
| Usability | 9.0 | 9.0 |
| Availability | - | 9.1 |
| Performance | 3.0 | 9.1 |
| Support Rating | 7.0 | 9.4 |
| In-Person Training | - | 9.1 |
| Online Training | 9.0 | 9.1 |
| Implementation Rating | 5.0 | 8.9 |
| Configurability | 10.0 | 9.1 |
| Ease of integration | 7.0 | 9.1 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | - | 8.4 |
| Vendor pre-sale | - | 9.1 |