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ConnectWise Automate vs. TeamViewer

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise Automate

    Score8.3 out of 10
    N/AConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

    $700

    TeamViewer

    Score8.5 out of 10
    N/ATeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

    $299

    per year

    Pricing
    ConnectWise AutomateTeamViewer
    Editions & Modules
    Agents
    $1.00-$6.00
    per month/per agent
    Implementation Fee
    $700
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    ConnectWise AutomateTeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    ConnectWise AutomateTeamViewer
    Considered Both Products
    ConnectWise
    Chose ConnectWise Automate
    So as you can see from this review my experience is mostly with its desktop sharing aspect; however the IT support team use this more comprehensively as a monitoring, inventory, reporting, even application deployment tool that the above-mentioned apps don't have.
    Incentivized
    Chose ConnectWise Automate
    We have used Kaseya. It is not nearly as functional or reliable as ConnectWise Automate.
    Incentivized
    Chose ConnectWise Automate
    It is, by far, the best solution we have ever used. The others are not even close.
    Incentivized
    Chose ConnectWise Automate
    Before LabTech, we used Kaseya 6, which was terrible. Currently with LabTech, we use ConnectWise for our ticketing, PRTG and Auvik for network monitoring. We selected LabTech, because it met our price point and they are a local company, that we can easily work with to meet our …
    Incentivized
    TeamViewer
    Chose TeamViewer
    TeamViewer is lightweight and the installation is easy compared to ConnectWise which requires an expert to install and maintain. ConnctWise requires about three servers to be set up and users to be trained to use it. TeamViewer has an easy GUI and is very intuitive, making it …
    Incentivized
    Chose TeamViewer
    The TeamViewer software is very ubiquitous and versatile as it runs on all major operating systems and this helps it in eliminating the need for finding different solutions on various platforms. As such, it is very well equipped to fight competitors and stacks up against them …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ConnectWise AutomateTeamViewer
    Application Performance Management
    Comparison of Application Performance Management features of ConnectWise Automate and TeamViewer
    Feature
    ConnectWise Automate
    8.5
    1 Ratings
    TeamViewer
    -
    Ratings
    Virtualization monitoring8.01 Ratings00 Ratings
    IT Asset Discovery9.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of ConnectWise Automate and TeamViewer
    Feature
    ConnectWise Automate
    7.4
    22 Ratings
    TeamViewer
    -
    Ratings
    Remote monitoring10.022 Ratings00 Ratings
    Network device monitoring8.021 Ratings00 Ratings
    Activity Monitoring8.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of ConnectWise Automate and TeamViewer
    Feature
    ConnectWise Automate
    7.8
    22 Ratings
    TeamViewer
    -
    Ratings
    Patch Management10.021 Ratings00 Ratings
    Policy-based automation9.022 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of ConnectWise Automate and TeamViewer
    Feature
    ConnectWise Automate
    8.0
    1 Ratings
    TeamViewer
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access8.01 Ratings00 Ratings
    Mobile device access5.01 Ratings00 Ratings
    Virtual device access8.01 Ratings00 Ratings
    Multiple-display support9.01 Ratings00 Ratings
    Multiple concurrent sessions8.01 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of ConnectWise Automate and TeamViewer
    Feature
    ConnectWise Automate
    -
    Ratings
    TeamViewer
    8.4
    470 Ratings
    File transfer00 Ratings8.7440 Ratings
    Instant message00 Ratings8.5406 Ratings
    Access to sleeping/powered-off computers00 Ratings7.9305 Ratings
    Session record00 Ratings8.5307 Ratings
    Annotations00 Ratings7.387 Ratings
    User Ratings
    ConnectWise AutomateTeamViewer
    Likelihood to Recommend
    10.0
    (59 ratings)
    8.7
    (521 ratings)
    Likelihood to Renew
    10.0
    (4 ratings)
    10.0
    (64 ratings)
    Usability
    9.0
    (5 ratings)
    9.0
    (57 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    3.0
    (4 ratings)
    9.1
    (5 ratings)
    Support Rating
    7.0
    (14 ratings)
    9.4
    (50 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    9.0
    (3 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    5.0
    (2 ratings)
    8.9
    (80 ratings)
    Configurability
    10.0
    (1 ratings)
    9.1
    (4 ratings)
    Ease of integration
    7.0
    (1 ratings)
    9.1
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (5 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (5 ratings)