ConnectWise PSA vs. Hiver
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 Hiver | Score7.7 out of 10 | N/A | Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for… | $24 per month per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | 20% discount for annual pricing. | ||||||||||||||
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| Incident and problem management |
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| ConnectWise PSA | Hiver | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 8.0 |
| Likelihood to Renew | 7.6 | - |
| Usability | 8.3 | 9.0 |
| Availability | 8.0 | - |
| Performance | 1.0 | - |
| Support Rating | 4.5 | 4.0 |
| Online Training | 5.0 | - |
| Implementation Rating | 1.0 | - |
| Configurability | 1.0 | - |
| Ease of integration | 1.0 | - |
| Product Scalability | 1.0 | - |
| Vendor post-sale | 1.0 | - |
| Vendor pre-sale | 10.0 | - |