ConnectWise PSA vs. Kustomer
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 Kustomer | Score8.7 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
| ConnectWise PSA | Kustomer | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| ConnectWise PSA | Kustomer | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 9.0 |
| Likelihood to Renew | 7.6 | 7.9 |
| Usability | 8.3 | 10.0 |
| Availability | 8.0 | 9.1 |
| Performance | 1.0 | 6.4 |
| Support Rating | 4.5 | 9.4 |
| In-Person Training | - | 7.6 |
| Online Training | 5.0 | 8.3 |
| Implementation Rating | 1.0 | 7.9 |
| Configurability | 1.0 | 7.9 |
| Ease of integration | 1.0 | 7.2 |
| Product Scalability | 1.0 | 9.1 |
| Vendor post-sale | 1.0 | 8.7 |
| Vendor pre-sale | 10.0 | 9.1 |