ConnectWise PSA vs. LiveAgent
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| ConnectWise PSA | LiveAgent | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 8.0 |
| Likelihood to Renew | 7.6 | 9.3 |
| Usability | 8.3 | 8.0 |
| Availability | 8.0 | - |
| Performance | 1.0 | - |
| Support Rating | 4.5 | 9.3 |
| Online Training | 5.0 | - |
| Implementation Rating | 1.0 | 9.1 |
| Configurability | 1.0 | - |
| Ease of integration | 1.0 | - |
| Product Scalability | 1.0 | - |
| Vendor post-sale | 1.0 | - |
| Vendor pre-sale | 10.0 | - |