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ConnectWise PSA vs. Salesforce Sales Cloud

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ConnectWise PSA

384 Reviews and Ratings

Salesforce Sales Cloud

3,281 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise PSA

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    		ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.

    $35

    Per Tech Per Month

    Salesforce Sales Cloud

    Score8.7 out of 10
    		N/ASalesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…

    $25

    per month

    Pricing
    ConnectWise PSASalesforce Sales Cloud
    Editions & Modules
    Subscription
    $35.00
    Per Tech Per Month
    Starter
    $25.00
    per month per user
    Professional
    $80.00
    per month per user
    Enterprise
    $165.00
    per month per user
    Unlimited
    $330.00
    per month per user
    Agentforce 1 Sales
    $550
    per month per user
    Offerings
    Pricing Offerings
    ConnectWise PSASalesforce Sales Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    ConnectWise PSASalesforce Sales Cloud
    Considered Both Products
    ConnectWise
    Verified User
    Chose ConnectWise PSA
    ConnectWise, does more than one function well for a CRM, it enables managed service providers to place all of their services into a single solution, that helps smooth the running of the business. Now we don't have to have 4+ different software packages to provide customer …
    Incentivized
    Stella Heesom
    General Manager in Corporate at JagFT (Jag Finance and Technology) (Information Technology & Services, 11-50 employees)
    Chose ConnectWise PSA
    We chose ConnectWise Manage because it has integration into our distribution network. This feature is ok but given all of the other issues, we will more than likely be moving to Dynamics.
    Incentivized
    Verified User
    Chose ConnectWise PSA
    ConnectWise Manage is a very complete solution. It is perfect for our business. I believe that Salesforce is better is larger environments, but do believe that ConenctWise Manage could be just as useful in larger environments.
    Incentivized
    Dean Lause
    Chief Technology Officer in Information Technology at Argentum IT (Computer Networking, 1-10 employees)
    Chose ConnectWise PSA
    ConnectWise Manage is a far superior product to Salesforce and to Autotask in many ways. First, neither has the ability to integrate with other software programs like ConnectWise does. This integration makes working with Connectwise so much easier, as we do not have to …
    Incentivized
    Frank Yako
    Vice President of Information Technology in Information Technology at MCPc (Information Technology and Services, 201-500 employees)
    Chose ConnectWise PSA
    Was more appropriate for a small-midsized MSP.
    Incentivized
    Paul Blough
    CEO and Owner in Corporate at Blough Tech Inc. (Information Technology and Services, 11-50 employees)
    Chose ConnectWise PSA
    We used Goldmine and Heat before but they were not specifically designed for our industry like ConnectWise is.
    Incentivized
    Brad Horsley
    Partner and Chief Technology Officer in Corporate at Choice Solutions LLC (Information Technology and Services, 11-50 employees)
    Chose ConnectWise PSA
    We selected ConnectWise five years ago because many companies like us were using it, it was recommended to us be many, we were using Microsoft CRM at the time at felt this might be better suited for our business.
    Verified User
    Chose ConnectWise PSA
    I have used SalesForce in the past. It is a much more flexible platform, but ConnectWise has most of the elements we require for our needs.
    Amy Spencer
    Marketing Director in Marketing at DATRON Dynamics (Information Technology and Services, 11-50 employees)
    Chose ConnectWise PSA
    I have used SugarCRM, Salesforce, Microsoft Dynamics CRM and Siebel. From a sales and marketing perspective, ConnectWise does just as good of a job and better in some cases. Pulling mailing lists using a report and assigning activities was much easier in ConnectWise than the …
    Salesforce
    Gene Whaley
    Business Development Executive in Sales at Keystone Technology Consultants (Management Consulting, 11-50 employees)
    Chose Salesforce Sales Cloud
    After looking at Dynamics, I believe that they are making large strides to compete with the Outlook integration and the social media options.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ConnectWise PSASalesforce Sales Cloud
    Incident and problem management
    Comparison of Incident and problem management features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    8.4
    87 Ratings
    Salesforce Sales Cloud
    -
    Ratings
    Organize and prioritize service tickets9.187 Ratings00 Ratings
    Expert directory6.850 Ratings00 Ratings
    Subscription-based notifications7.860 Ratings00 Ratings
    ITSM collaboration and documentation7.667 Ratings00 Ratings
    Ticket creation and submission9.887 Ratings00 Ratings
    Ticket response9.586 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    7.8
    81 Ratings
    Salesforce Sales Cloud
    -
    Ratings
    External knowledge base8.267 Ratings00 Ratings
    Internal knowledge base7.576 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    9.0
    84 Ratings
    Salesforce Sales Cloud
    -
    Ratings
    Customer portal7.479 Ratings00 Ratings
    IVR10.021 Ratings00 Ratings
    Social integration10.028 Ratings00 Ratings
    Email support9.379 Ratings00 Ratings
    Help Desk CRM integration8.475 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    -
    Ratings
    Salesforce Sales Cloud
    8.4
    261 Ratings
    Customer data management / contact management00 Ratings9.3261 Ratings
    Workflow management00 Ratings8.3252 Ratings
    Territory management00 Ratings7.7204 Ratings
    Opportunity management00 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.7238 Ratings
    Contract management00 Ratings7.9209 Ratings
    Quote & order management00 Ratings7.7192 Ratings
    Interaction tracking00 Ratings8.8223 Ratings
    Channel / partner relationship management00 Ratings8.1184 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    -
    Ratings
    Salesforce Sales Cloud
    7.9
    99 Ratings
    Case management00 Ratings8.397 Ratings
    Call center management00 Ratings7.878 Ratings
    Help desk management00 Ratings7.482 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    -
    Ratings
    Salesforce Sales Cloud
    8.4
    239 Ratings
    Lead management00 Ratings8.5234 Ratings
    Email marketing00 Ratings8.2201 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    -
    Ratings
    Salesforce Sales Cloud
    8.4
    242 Ratings
    Task management00 Ratings8.9231 Ratings
    Billing and invoicing management00 Ratings7.774 Ratings
    Reporting00 Ratings8.6195 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    -
    Ratings
    Salesforce Sales Cloud
    8.3
    255 Ratings
    Forecasting00 Ratings8.1223 Ratings
    Pipeline visualization00 Ratings8.1242 Ratings
    Customizable reports00 Ratings8.8252 Ratings
    Customization
    Comparison of Customization features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    -
    Ratings
    Salesforce Sales Cloud
    8.7
    246 Ratings
    Custom fields00 Ratings9.0244 Ratings
    Custom objects00 Ratings9.0233 Ratings
    Scripting environment00 Ratings8.2173 Ratings
    API for custom integration00 Ratings8.6203 Ratings
    Security
    Comparison of Security features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    -
    Ratings
    Salesforce Sales Cloud
    8.9
    247 Ratings
    Single sign-on capability00 Ratings8.9215 Ratings
    Role-based user permissions00 Ratings8.8219 Ratings
    Social CRM
    Comparison of Social CRM features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    -
    Ratings
    Salesforce Sales Cloud
    8.8
    156 Ratings
    Social data00 Ratings8.9154 Ratings
    Social engagement00 Ratings8.7152 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    -
    Ratings
    Salesforce Sales Cloud
    8.2
    212 Ratings
    Marketing automation00 Ratings8.4208 Ratings
    Compensation management00 Ratings8.0142 Ratings
    Platform
    Comparison of Platform features of ConnectWise PSA and Salesforce Sales Cloud
    Feature
    ConnectWise PSA
    -
    Ratings
    Salesforce Sales Cloud
    7.9
    227 Ratings
    Mobile access00 Ratings7.9227 Ratings
    User Ratings
    ConnectWise PSASalesforce Sales Cloud
    Likelihood to Recommend
    8.1
    (118 ratings)
    8.7
    (392 ratings)
    Likelihood to Renew
    7.6
    (25 ratings)
    10.0
    (58 ratings)
    Usability
    8.3
    (30 ratings)
    9.4
    (121 ratings)
    Availability
    8.0
    (4 ratings)
    9.8
    (27 ratings)
    Performance
    1.0
    (7 ratings)
    9.0
    (18 ratings)
    Support Rating
    4.5
    (20 ratings)
    9.0
    (92 ratings)
    In-Person Training
    -
    (0 ratings)
    7.9
    (11 ratings)
    Online Training
    5.0
    (8 ratings)
    9.1
    (15 ratings)
    Implementation Rating
    1.0
    (5 ratings)
    2.4
    (18 ratings)
    Configurability
    1.0
    (1 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.8
    (9 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.2
    (5 ratings)
    Data Sources
    -
    (0 ratings)
    8.2
    (5 ratings)
    Ease of integration
    1.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (7 ratings)
    8.7
    (52 ratings)
    Professional Services
    -
    (0 ratings)
    9.3
    (8 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)