ConnectWise RMM vs. Panda Systems Management

It is well suited for environments with a large number of users (think MSPs) that need remote access, and quickly getting to a client site is either not an option, or will greatly increase delays in support. It also works well to monitor client devices and make decisions based on the robust reporting offered (hardware, installed OS version, OS Patching, etc.). It is not very well suited for small environments or single businesses due to cost, and management required.

Incentivized

It's fantastic for anyone who needs to manage a large number of remote users' hardware. It gives such great visibility into hardware and software. You can remotely access pretty much anything on a computer, from event logs to PowerShell to the computer's serial number. If you're looking for a simple remote desktop or inventory, this might be overkill, and there are better options in those markets. However, if you are looking for a Swiss army knife of remote computer management, this is as good as it gets.

Incentivized

• Grouping/Reporting: static organization as well as dynamically and quickly getting inventory and other machine-based information
• Out-sourced teams do a good job of handling small things without much input as long as you are clear and concise.
• Patching is likely the best thing about their platform. Windows patch testing is actually performed in house and they make recommendations for you. Allowing you to push through patches if you know someone needs something. But this is a major task that very few if anyone else does.

Incentivized

• Asset tracking & Inventory
• Patch Management

Incentivized

• It runs heavy on the resources of the computer.
• Sometimes the Updates are a little behind.
• The message tab open up in the background.

Incentivized

• Remote desktop - while it's solid, there's definitely some room for improvement regarding speed. It's also common to get disconnected but it's easy to reconnect immediately.
• I'd love to see better patch management. It's a battle we've been fighting for a while and had us seeking out other vendors.
• I feel like there could be more alignment between the website and the application. I find myself going to one or the other for specific info.

Incentivized

We rate and recommend Panda Systems Management not only because it is a very effective and very cost effective solution that pays itself for us (ROI) extremely fast, but also due to all reason described previously and possibly a few more I'm sure we missed here. I do have to says tech support for this solution sometimes leave a bit to be desired.

Incentivized

ScreenConnect and RMM are two totally different platforms We did not try any other competitive RMM software out their because of the history of using ConnectWise's software. We have never have had any issues with their software so we started using RMM right out of the box and never have had a reason to switch.

Incentivized

Much easier solution to use (by a ten fold), very intuitive user interface even for inexperience users... does not require on prem server because is cloud based

Incentivized

• Command package from ConnectWise fits mostly with our objectives for our clients in a day to day operations.
• BDR Package is a great platform to manage Disaster Recover options - Sometimes hard to understand the billing options and plans
• NOC services for the servers are the best. Support is on top of the server for anything needed.

Incentivized

• It has facilitated us in the management of controls on the various clients, reducing the cost of human resources
• Thanks to the alerts, in case of intrusion, it is possible to intervene promptly

Incentivized