BeyondTrust Remote Support vs. ScreenConnect

BeyondTrust Remote Support

226 Reviews and Ratings

ScreenConnect

1,190 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BeyondTrust Remote Support	Score8.8 out of 10	N/A	BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…	N/A
ScreenConnect	Score8.5 out of 10	N/A	ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.	$39 per month

Pricing

BeyondTrust Remote Support

ScreenConnect

No answers on this topic

One: $39
per month
Standard: $59
per month
Premium: $69
per month

Pricing Offerings
BeyondTrust Remote Support	ScreenConnect
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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Community Pulse
Key User Insights
	BeyondTrust Remote Support	ScreenConnect
Considered Both Products	BeyondTrust No answer on this topic	ConnectWise Kenny McGarrity IT Infrastructure Manager in Information Technology at Pace Supply (Wholesale, 1001-5000 employees) Chose ScreenConnect ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is … Incentivized Helpful? Eric Milles Help Desk Manager in Information Technology at Kalleo Technologies (Information Technology & Services, 51-200 employees) Chose ScreenConnect We have used Beyond Trust occasionally for one of our White Label clients, but have found it is not as robust as ConnectWise Control. The seamless integration of Control with ConnectWise Automate makes it the best and most effective choice for our technical teams to deploy and … Incentivized Helpful? Cameron Rainey Director Of Business Development in Information Technology at Intelli-NET (Information Technology and Services, 1-10 employees) Chose ScreenConnect ConnectWise Control does a better job with on demand access with our clients PCs, than BeyondTrust. However they have better access when it comes to PCs we dont have anything installed on and need them to go to our website to access their PCs. Incentivized Helpful? Truc Vo Sr. System Admin in Information Technology at Anritsu Company (Electrical & Electronic Manufacturing, 1001-5000 employees) Chose ScreenConnect ConnectWise is easy to implement, the software functions and feature support our users equipments. Deployment agents is simple, can be run on demand with url and email. Agent could be pre-install and provide constantly remote access to user PC or equipment. It also offer a … Incentivized Helpful? Verified User Chose ScreenConnect Cost, cost, cost. As a non-profit, our resources are extremely limited. Other resources were strong but I had used ScreenConnect for a number of years as an MSP. ConnectWise Control is an extremely strong product for the cost. We looked briefly at GoToMyPC and TeamViewer but … Incentivized Helpful? Verified User Chose ScreenConnect ConnectWise Control has better value for our use cases than other solutions that we evaluated. Some of the competing solutions pile on lots of unnecessary features so they can justify high prices. ConnectWise Control has the features that most users need and doesn't clutter the … Incentivized Helpful? George Brower President in Information Technology at Effective Integrations (Information Technology and Services, 1-10 employees) Chose ScreenConnect Bomgar was very expensive and very difficult to manage, use, and deploy. I wanted both in-house and cloud options available and needed the product to be simple to manage, deploy, and to lower my operating costs. I also needed the licensing for agents to be reasonable. Incentivized Helpful? Gawain Stern Service Technician in Information Technology at Covenant Technology Solutions, Inc. (Information Technology and Services, 11-50 employees) Chose ScreenConnect ConnectWise Control (formerly ScreenConnect) is faster, renders screens better, is more reliable, runs smaller, scales better, and is more dependable than the competition. Incentivized Helpful? Verified User Chose ScreenConnect By far the easiest interface and most control while maintaining an affordable cost. Incentivized Helpful? Verified User Chose ScreenConnect While the Bomgar appliance has been quite reliable and only requiring an occasional reboot, ConnectWise Control has been 100% reliable. Bomgar was complex to set up, however, the ongoing management isn't overly complex. ConnectWise Control can integrate with Office 365 for … Incentivized Helpful? Verified User Chose ScreenConnect ConnectWise Control is substantially less costly than LogMeIn and Bomgar. We selected ConnectWise Control for this reason. Incentivized Helpful? Verified User Chose ScreenConnect LogMeIn was a very good product with excellent features. Our biggest problem was cost and limitation on number of devices in a price range we could afford. Price instability was a concern as well. We also reviewed Bomgar and liked a lot of the features. However, there was a … Incentivized Helpful? Michael Phillips Owner in Information Technology at Seren IT LLC (Information Technology and Services, 1-10 employees) Chose ScreenConnect Due to the nature of my business, I'm taking calls, not incoming remote sessions, so all of my remotes are outgoing. Screenconnect is best suited for this. Logmein provides that option but requires more steps. Again, price was a grace point. The other providers mentioned (and … Incentivized Helpful? Verified User Chose ScreenConnect Features were comparable but price was better with ScreenConnect Incentivized Helpful? Markus Bertignoll Independent Consultant: IT & Projectmanagement in Information Technology at - (Food & Beverages, 51-200 employees) Chose ScreenConnect We selected ConnectWise Control for it's easy licensing model, because it is easy to use, has a fast remote connection, and has good remote support for our customers. We also evaluated TeamViewer, LogMeIn, Bomgar, and other competitors, but ConnectWise Control fits perfectly … Incentivized Helpful? Jitu Mani Das Information Security Manager in Information Technology at SPXFLOW (Machinery, 10,001+ employees) Chose ScreenConnect Bomgar is a good product but we are actually not evaluating them as a replacement for ScreenConnect. I would say this tool can do more on a privilege level. That would be my future [assesment] of this tool. Incentivized Helpful? Derek Schroeder Service Manager in Information Technology at Accellis Technology Group (Information Technology and Services, 11-50 employees) Chose ScreenConnect LogMeIn has always been the gold standard for remote support. In recent years, LogMeIn's pricing has outgrown the software's usefulness. Bomgar and TeamViewer are both priced very well and stack up side by side in features and functionality with Control. Control is the best … Incentivized Helpful? Tanner Campbell IT Manager in Information Technology at United Way of Greater Portland (Information Technology and Services, 11-50 employees) Chose ScreenConnect ConnectWise Control costs less, is easier to configure, is easier to use, has a better UI and UX, doesn't get in its own way, and for lack of a better phrase, absolutely rocks. Incentivized Helpful? Cody Wingler Information Technology Technician in Information Technology at Wilkes Community College (Higher Education, 1001-5000 employees) Chose ScreenConnect I did a lot of research and when you compare price and functionality, ConnectWise Control is the definite winner! When comparing all the features in our original planning phase of multiple softwares, screenconnect or connectwise control did the most for the best price. Another … Incentivized Helpful? Verified User Chose ScreenConnect I also checked out Bomgar, but ultimately opted for ConnectWise Control due to cost. It was important to me to have unattended access capability, which allows for remote access to a computer even if no user is present. If I remember correctly, Bomgar sold unattended access … Incentivized Helpful? Wes Irvin Clinical Systems Analyst in Information Technology at Grace Healthcare (Hospital & Health Care, 501-1000 employees) Chose ScreenConnect ConnectWise Control is the only software I have used with this company. Incentivized Helpful? Matthias Paul Bachler Head of IT in Information Technology at Helmut Brüninghaus GmbH & Co. KG (Packaging and Containers, 51-200 employees) Chose ScreenConnect Price made us decide on ScreenConnect/ConnectWise Control. Features and ease of use will make sure we stay. Since we are light users we don't even need most of the stuff some competitors might outstand ConnectWise. Incentivized Helpful? David Gano IT Manager in Information Technology at Byteworks, LLC (Computer Software, 201-500 employees) Chose ScreenConnect ReachOut is old and has been discontinued (or bought out by someone else); WebEx is problematic in a support scenario, as elevation of privileges can be difficult, and some administrative windows aren't passed across the remote session. Bomgar is expensive and much more complex … Incentivized Helpful? Eliza Kim Service Desk Manager in Information Technology at Jolera Inc. (Information Technology and Services, 1-10 employees) Chose ScreenConnect ConnectWise Control was a better fit and provided more cost benefit. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

BeyondTrust Remote Support

ScreenConnect

Comparison of Remote Administration features of BeyondTrust Remote Support and ScreenConnect
Feature	BeyondTrust Remote Support 9.1 52 Ratings	ScreenConnect 7.0 619 Ratings
File transfer	8.849 Ratings	9.4562 Ratings
Instant message	9.150 Ratings	6.2495 Ratings
Access to sleeping/powered-off computers	6.031 Ratings	4.5306 Ratings
Session record	9.142 Ratings	5.6312 Ratings
Annotations	8.934 Ratings	5.6262 Ratings
Screen sharing	00 Ratings	10.0589 Ratings
Secure remote access with Smart Card authentication	00 Ratings	7.074 Ratings
Over-the-Internet remote session	00 Ratings	10.0595 Ratings
Initiate remote control from mobile	00 Ratings	8.0385 Ratings
Remote management of servers & workstations	00 Ratings	9.0511 Ratings
Remote Active Directory® management	00 Ratings	5.0168 Ratings
Centralized management dashboard	00 Ratings	7.2475 Ratings
Monitoring and Alerts	00 Ratings	5.6184 Ratings
Multi-platform remote control	00 Ratings	4.9394 Ratings

User Ratings
	BeyondTrust Remote Support	ScreenConnect
Likelihood to Recommend	9.3 (111 ratings)	9.0 (619 ratings)
Likelihood to Renew	10.0 (63 ratings)	10.0 (40 ratings)
Usability	9.2 (29 ratings)	7.9 (48 ratings)
Availability	8.8 (9 ratings)	10.0 (5 ratings)
Performance	8.4 (7 ratings)	10.0 (9 ratings)
Support Rating	9.7 (28 ratings)	8.2 (63 ratings)
In-Person Training	9.1 (1 ratings)	- (0 ratings)
Online Training	8.8 (3 ratings)	7.5 (24 ratings)
Implementation Rating	10.0 (13 ratings)	10.0 (20 ratings)
Configurability	8.2 (2 ratings)	10.0 (5 ratings)
Ease of integration	9.1 (1 ratings)	- (0 ratings)
Product Scalability	9.1 (5 ratings)	10.0 (16 ratings)
Vendor post-sale	9.1 (2 ratings)	10.0 (4 ratings)
Vendor pre-sale	9.1 (2 ratings)	5.0 (4 ratings)