ScreenConnect vs. SolarWinds Dameware Remote Support (DRS)

ScreenConnect

SolarWinds Dameware Remote Support (DRS)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ScreenConnect	Score8.5 out of 10	N/A	ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.	$39 per month
SolarWinds Dameware Remote Support (DRS)	Score7.3 out of 10	N/A	DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…	$520 one-time fee

Pricing

ScreenConnect

SolarWinds Dameware Remote Support (DRS)

One: $39
per month
Standard: $59
per month
Premium: $69
per month

Dameware Mini Remote Control: $370
one-time fee
Dameware Remote Support: $520
one-time fee

Pricing Offerings
ScreenConnect	SolarWinds Dameware Remote Support (DRS)
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

—

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Community Pulse
Key User Insights
	ScreenConnect	SolarWinds Dameware Remote Support (DRS)
Considered Both Products	ConnectWise Andrew Jans Director of Information Technology in Information Technology at American Electric Company, LLC (Construction, 201-500 employees) Chose ScreenConnect DameWare Remote Support was not able to work across the internet. It was also not good at working across subnets. It did offer a lot of management features, but they were useless because I could not reach the computers in my neighbor island offices or at project sites. In the … Incentivized Helpful? Sebastien Lachat IT Administrator in Information Technology at Sumas Environmental Services (Public Safety, 51-200 employees) Chose ScreenConnect Dameware: I don't remember the exact version but I had 2 of their engineers trying to install or setting the demo up on my computers over 2 sessions and they never were able to make it work. I was able to access the location's computers but never remote offices. All other … Incentivized Helpful? Sandra Biringer Network Analyst, Help Desk in Information Technology at Nani (Health, Wellness and Fitness, 201-500 employees) Chose ScreenConnect We were using a program that would only give us remote access if the user was within our domain. ScreenConnect allows us to access machines anywhere as long as they are connected to the internet. This has also helped us to work with physicians that are working remotely in … Incentivized Helpful? Mike Vaughan AWS Infrastructure Architect - Contractor in Information Technology at Socle Education (Information Technology and Services, 1-10 employees) Chose ScreenConnect Compared to the rest of the applications I listed the top reason we use CWC is due to its usability. It is fluid, connects easily and doesn't get hung up on anything. Managing clients and installations is super simple and it is just intuitive. Over the course of the last … Incentivized Helpful? Verified User Chose ScreenConnect ScreenConnect beats out all of the competitors in terms of ease of use, ease of access, and cost. Incentivized Helpful? AnnMarie Clattenburg Systems Administrator in Information Technology at HCOP LLC (Retail, 51-200 employees) Chose ScreenConnect ConnectWise Control is far superior to all of these in our opinion. Radmin used to be our go-to product many years ago, but required a VPN to access the clients. Incentivized Helpful? Brett Davis IT Systems Support/Engineer in Information Technology at News, Press & Gazette (Broadcast Media, 501-1000 employees) Chose ScreenConnect ConnectWise allows for easier files transfers than TeamViewer and is far more reliable than DameWare. The cost difference is also a big factor when compared to both of the other products. They each have strengths and weaknesses but ConnectWise has turned out to be the best … Incentivized Helpful? John Massie Director of Technology Services in Corporate at TopBox Solutions (Information Technology and Services, 1-10 employees) Chose ScreenConnect All platforms are comparable but we chose ConnectWise Control for price, cloud hosted and dedicated URL that we could use to offer support. Incentivized Helpful? Jeff Waite Chief Technology Officer in Information Technology at AutoBody Express (Automotive, 51-200 employees) Chose ScreenConnect Dameware, while the most affordable of the solutions I researched, simply doesn't have some of the remote access features we were looking for. As a long time user of Dameware, I had always been pleased with its performance on the local network, but never had the features I … Incentivized Helpful? Ruairi Roddy Digital Projects Manager in Information Technology at Landmark Digital (Publishing, 11-50 employees) Chose ScreenConnect ConnectWise allows for more manageability of remote access than some of the products listed - which is vital for larger fleets - but without some of the complexity/dependencies of others. Pricewise it is particularly reasonable, and so it was easy to justify reclaiming the … Incentivized Helpful? Verified User Chose ScreenConnect I've used all three of the products identified above. We prefer ScreenConnect over all three. However, would love to see some sort of local IP-based connection inside. Requiring internet access is a [problematic] for production machines that can't reach it. Incentivized Helpful? Verified User Chose ScreenConnect Best price and value for features available. Incentivized Helpful? Ian Robinett IT Coordinator in Information Technology at Konza Prairie Community Health & Dental Center (Hospital & Health Care, 51-200 employees) Chose ScreenConnect ScreenConnect easily was superior and while there is a monthly cost it is always up to date. Incentivized Helpful? Darrel Couzens CEO in Corporate at Brunel Technical Solutions Ltd (Information Technology and Services, 1-10 employees) Chose ScreenConnect ScreenConnect's speed of connection is the overriding factor for [our] choice of software. Also, the ability to easily see which machines are online at any one time is a great help, along with being able to see connectivity history and run commands, without having to start a … Incentivized Helpful?	SolarWinds No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

ScreenConnect

SolarWinds Dameware Remote Support (DRS)

Comparison of Remote Administration features of ScreenConnect and SolarWinds Dameware Remote Support (DRS)
Feature	ScreenConnect 7.0 619 Ratings	SolarWinds Dameware Remote Support (DRS) 8.6 65 Ratings
Screen sharing	10.0589 Ratings	10.053 Ratings
File transfer	9.4562 Ratings	10.050 Ratings
Instant message	6.2495 Ratings	8.347 Ratings
Secure remote access with Smart Card authentication	7.074 Ratings	8.716 Ratings
Access to sleeping/powered-off computers	4.5306 Ratings	9.035 Ratings
Over-the-Internet remote session	10.0595 Ratings	8.548 Ratings
Initiate remote control from mobile	7.9385 Ratings	9.025 Ratings
Remote management of servers & workstations	9.0511 Ratings	9.158 Ratings
Remote Active Directory® management	5.0168 Ratings	7.239 Ratings
Centralized management dashboard	7.2475 Ratings	8.238 Ratings
Session record	5.6312 Ratings	8.55 Ratings
Annotations	5.6262 Ratings	7.94 Ratings
Monitoring and Alerts	5.6184 Ratings	8.75 Ratings
Multi-platform remote control	5.0394 Ratings	7.131 Ratings

User Ratings
	ScreenConnect	SolarWinds Dameware Remote Support (DRS)
Likelihood to Recommend	9.0 (619 ratings)	8.3 (66 ratings)
Likelihood to Renew	10.0 (40 ratings)	9.0 (13 ratings)
Usability	7.9 (48 ratings)	9.0 (10 ratings)
Availability	10.0 (5 ratings)	9.0 (1 ratings)
Performance	10.0 (9 ratings)	8.5 (2 ratings)
Support Rating	8.2 (63 ratings)	5.0 (9 ratings)
In-Person Training	- (0 ratings)	9.0 (1 ratings)
Online Training	7.5 (24 ratings)	9.0 (1 ratings)
Implementation Rating	10.0 (20 ratings)	5.0 (8 ratings)
Configurability	10.0 (5 ratings)	9.5 (2 ratings)
Ease of integration	- (0 ratings)	9.5 (2 ratings)
Product Scalability	10.0 (16 ratings)	8.0 (2 ratings)
Vendor post-sale	10.0 (4 ratings)	9.5 (2 ratings)
Vendor pre-sale	5.0 (4 ratings)	9.5 (2 ratings)

ScreenConnect vs. SolarWinds Dameware Remote Support (DRS)

ScreenConnect

SolarWinds Dameware Remote Support (DRS)

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