ConSol CM/Helpdesk vs. Datto Autotask PSA
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConSol CM/Helpdesk | N/A | Mid-Size Companies (51-1,000 employees) | Workflow-based IT help desk and support software with self-service portal The software solution ConSol CM/Helpdesk offers users important functionalities for IT support and helpdesk for customers and employees. Incidents and inquiries can be processed and solved. The causes of malfunctions can be analyzed in a targeted manner. Incoming inquries via e-mail, web form or self-service portal are automatically recorded and case-dependant - by workflow logic - forwarded to the… | $23.50 Full version inkl. 5 concurrent user |
 Autotask PSA | Score8.9 out of 10 | N/A | Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017). | N/A |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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| ConSol CM/Helpdesk | Autotask PSA | |
|---|---|---|
| Likelihood to Recommend | - | 10.0 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 9.0 |
| Support Rating | - | 8.4 |