TrustRadius: an HG Insights company

ConSol CM/Helpdesk vs. Microsoft System Center Service Manager

Save this comparison

Save this comparison

ConSol CM/Helpdesk

Microsoft System Center Service Manager

47 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConSol CM/Helpdesk

    		N/A
    Mid-Size Companies (51-1,000 employees)
    		Workflow-based IT help desk and support software with self-service portal The software solution ConSol CM/Helpdesk offers users important functionalities for IT support and helpdesk for customers and employees. Incidents and inquiries can be processed and solved. The causes of malfunctions can be analyzed in a targeted manner. Incoming inquries via e-mail, web form or self-service portal are automatically recorded and case-dependant - by workflow logic - forwarded to the…

    $23.50

    Full version inkl. 5 concurrent user

    Microsoft System Center Service Manager

    Score8.6 out of 10
    		N/AMicrosoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
    Pricing
    ConSol CM/HelpdeskMicrosoft System Center Service Manager
    Editions & Modules
    ConSol CM Professional Edition
    $23.50
    Full version inkl. 5 concurrent user
    ConSol CM Cloud Starter
    $82
    per concurrent user
    ConSol CM Cloud Pro
    $117
    per concurrent user
    No answers on this topic
    Offerings
    Pricing Offerings
    ConSol CM/HelpdeskMicrosoft System Center Service Manager
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ConSol CM/HelpdeskMicrosoft System Center Service Manager
    Incident and problem management
    Comparison of Incident and problem management features of ConSol CM/Helpdesk and Microsoft System Center Service Manager
    Feature
    ConSol CM/Helpdesk
    -
    Ratings
    Microsoft System Center Service Manager
    7.8
    7 Ratings
    Organize and prioritize service tickets00 Ratings8.04 Ratings
    Expert directory00 Ratings7.03 Ratings
    Service restoration00 Ratings7.04 Ratings
    Self-service tools00 Ratings8.75 Ratings
    Subscription-based notifications00 Ratings7.04 Ratings
    ITSM collaboration and documentation00 Ratings9.76 Ratings
    ITSM reports and dashboards00 Ratings7.16 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ConSol CM/Helpdesk and Microsoft System Center Service Manager
    Feature
    ConSol CM/Helpdesk
    -
    Ratings
    Microsoft System Center Service Manager
    8.2
    7 Ratings
    Configuration mangement00 Ratings9.86 Ratings
    Asset management dashboard00 Ratings8.77 Ratings
    Policy and contract enforcement00 Ratings6.05 Ratings
    Change management
    Comparison of Change management features of ConSol CM/Helpdesk and Microsoft System Center Service Manager
    Feature
    ConSol CM/Helpdesk
    -
    Ratings
    Microsoft System Center Service Manager
    6.7
    6 Ratings
    Change requests repository00 Ratings6.16 Ratings
    Change calendar00 Ratings6.05 Ratings
    Service-level management00 Ratings8.05 Ratings
    User Ratings
    ConSol CM/HelpdeskMicrosoft System Center Service Manager
    Likelihood to Recommend
    -
    (0 ratings)
    8.8
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    8.9
    (2 ratings)