Constant Contact vs. Freddy AI for CX
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Constant Contact | Score7.7 out of 10 | N/A | Constant Contact is a full-featured email marketing solution with capabilities such as social media integration, drag-and-drop editing, and real-time reporting. It is a bulk email tool designed for SMB customers. Since 2019, Constant Contact also offers marketing automation features, a website and landing page builder, and other tools to support midsize businesses. | $12 per month |
 Freddy AI for CX | Score8 out of 10 | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | The SMS Marketing tool can be added to any Standard or Premium Constant Contact account. SMS is only available in the US for Standard and Premium paid plans. SMS can be added when logged in to an account after purchase. Plans start at $10/month for up to 500 messages. | — | ||||||||||||||
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| Constant Contact | Freddy AI for CX | |
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| Likelihood to Recommend | 8.3 | - |
| Likelihood to Renew | 9.9 | - |
| Usability | 9.0 | - |
| Availability | 9.0 | - |
| Performance | 10.0 | - |
| Support Rating | 10.0 | - |
| Online Training | 10.0 | - |
| Implementation Rating | 10.0 | - |
| Configurability | 10.0 | - |
| Product Scalability | 10.0 | - |