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Constant Contact vs. Freshdesk Omni

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Constant Contact

859 Reviews and Ratings

Freshdesk Omni

9 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Constant Contact

    Score7.7 out of 10
    		N/AConstant Contact is a full-featured email marketing solution with capabilities such as social media integration, drag-and-drop editing, and real-time reporting. It is a bulk email tool designed for SMB customers. Since 2019, Constant Contact also offers marketing automation features, a website and landing page builder, and other tools to support midsize businesses.

    $12

    per month

    Freshdesk Omni

    Score9.5 out of 10
    		N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Pricing
    Constant ContactFreshdesk Omni
    Editions & Modules
    Lite
    Starting at $12.00
    per month
    Standard
    Starting at $35.00
    per month
    Premium
    Starting at $80.00
    per month
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Offerings
    Pricing Offerings
    Constant ContactFreshdesk Omni
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsThe SMS Marketing tool can be added to any Standard or Premium Constant Contact account. SMS is only available in the US for Standard and Premium paid plans. SMS can be added when logged in to an account after purchase. Plans start at $10/month for up to 500 messages.—
    More Pricing Information
    Features
    Constant ContactFreshdesk Omni
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Constant Contact and Freshdesk Omni
    Feature
    Constant Contact
    8.0
    118 Ratings
    Freshdesk Omni
    -
    Ratings
    WYSIWYG email editor8.4101 Ratings00 Ratings
    Dynamic content7.7102 Ratings00 Ratings
    Ability to test dynamic content8.582 Ratings00 Ratings
    Landing pages7.876 Ratings00 Ratings
    A/B testing7.171 Ratings00 Ratings
    Mobile optimization8.686 Ratings00 Ratings
    Email deliverability reporting9.0114 Ratings00 Ratings
    List management8.3116 Ratings00 Ratings
    Triggered drip sequences7.260 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Constant Contact and Freshdesk Omni
    Feature
    Constant Contact
    8.0
    115 Ratings
    Freshdesk Omni
    -
    Ratings
    Dashboards8.488 Ratings00 Ratings
    Standard reports8.3113 Ratings00 Ratings
    Custom reports7.558 Ratings00 Ratings
    Pre-Send Testing
    Comparison of Pre-Send Testing features of Constant Contact and Freshdesk Omni
    Feature
    Constant Contact
    8.1
    67 Ratings
    Freshdesk Omni
    -
    Ratings
    URL Validation8.231 Ratings00 Ratings
    Link Tracking7.934 Ratings00 Ratings
    Image Validation8.932 Ratings00 Ratings
    Inbox Display8.635 Ratings00 Ratings
    Email Accessibility Tools7.928 Ratings00 Ratings
    Spelling and Grammar Check8.254 Ratings00 Ratings
    Spam Testing6.026 Ratings00 Ratings
    Email Previews9.366 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Constant Contact and Freshdesk Omni
    Feature
    Constant Contact
    -
    Ratings
    Freshdesk Omni
    8.5
    1 Ratings
    Organize and prioritize service tickets00 Ratings9.11 Ratings
    Expert directory00 Ratings9.11 Ratings
    Subscription-based notifications00 Ratings7.31 Ratings
    Ticket creation and submission00 Ratings8.21 Ratings
    Ticket response00 Ratings9.11 Ratings
    Self Help Community
    Comparison of Self Help Community features of Constant Contact and Freshdesk Omni
    Feature
    Constant Contact
    -
    Ratings
    Freshdesk Omni
    9.1
    1 Ratings
    External knowledge base00 Ratings9.11 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Constant Contact and Freshdesk Omni
    Feature
    Constant Contact
    -
    Ratings
    Freshdesk Omni
    7.3
    1 Ratings
    Customer portal00 Ratings9.11 Ratings
    IVR00 Ratings7.31 Ratings
    Social integration00 Ratings4.51 Ratings
    Email support00 Ratings7.31 Ratings
    Help Desk CRM integration00 Ratings8.21 Ratings
    User Ratings
    Constant ContactFreshdesk Omni
    Likelihood to Recommend
    8.3
    (133 ratings)
    7.3
    (1 ratings)
    Likelihood to Renew
    9.9
    (23 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (10 ratings)
    8.2
    (1 ratings)
    Availability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (9 ratings)
    -
    (0 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (5 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)