TrustRadius: an HG Insights company

Contactbook vs. Premier Contact Point

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contactbook

    Score8 out of 10
    N/AContactBook helps users organize business contacts and keep it shared, so relevant people always have access to them. If contacts are modified, it will be reflected in all shared users. ContactBook is designed to make contact sharing simple and hassle-free. Share Contacts ContactBook is developed to simplify the process of sharing Gmail contacts across coworkers. Users can manage contacts in Google Contacts, sync from ContactBook interface and instantly share with team…N/A

    Premier Contact Point

    Score8.5 out of 10
    N/APremier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
    Pricing
    ContactbookPremier Contact Point
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ContactbookPremier Contact Point
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Features
    ContactbookPremier Contact Point
    Contact Center Software
    Comparison of Contact Center Software features of Contactbook and Premier Contact Point
    Feature
    Contactbook
    -
    Ratings
    Premier Contact Point
    8.4
    5 Ratings
    Agent dashboard00 Ratings7.75 Ratings
    Validate callers00 Ratings8.34 Ratings
    Outbound response00 Ratings8.54 Ratings
    Call forwarding00 Ratings8.34 Ratings
    Click-to-call (CTC)00 Ratings8.93 Ratings
    Warm transfer00 Ratings8.05 Ratings
    Predictive dialing00 Ratings9.01 Ratings
    Interactive voice response00 Ratings7.85 Ratings
    REST APIs00 Ratings7.31 Ratings
    Call scripts00 Ratings8.44 Ratings
    Call tracking00 Ratings8.44 Ratings
    Multichannel integration00 Ratings8.22 Ratings
    CRM software integration00 Ratings10.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Contactbook and Premier Contact Point
    Feature
    Contactbook
    -
    Ratings
    Premier Contact Point
    8.2
    5 Ratings
    Inbound call routing00 Ratings8.54 Ratings
    Omnichannel inbound routing00 Ratings8.83 Ratings
    Recording00 Ratings8.55 Ratings
    Quality management00 Ratings8.23 Ratings
    Call analytics00 Ratings8.63 Ratings
    Historical reporting00 Ratings6.15 Ratings
    Live reporting00 Ratings8.24 Ratings
    Customer surveys00 Ratings8.22 Ratings
    Customer interaction analytics00 Ratings9.01 Ratings
    User Ratings
    ContactbookPremier Contact Point
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.5
    (5 ratings)