TrustRadius: an HG Insights company

ContactPigeon vs. Freshchat

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ContactPigeon

    Score9.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    ContactPigeon is a marketing automation solution for eCommerce. It combines email marketing, dynamic pop-ups, segmentation, automation flows and real-time analytics for marketers to maximize results when it comes to visitor remarketing. It enables eCommerce and B2C businesses to better engage, retain and grow customers with insights into visitor behaviors and automation flows. Get started with templates & recipes Users have pre-built eCommerce automation recipes to nurture, win…

    $198

    per month/billed annually

    Freshchat

    Score8.8 out of 10
    N/AA solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

    $0

    per month free for up to 10 agents

    Pricing
    ContactPigeonFreshchat
    Editions & Modules
    Standard
    $198.00
    per month/billed annually
    Pro
    $385.00
    per month/billed annually
    Enterprise
    $980.00
    per month/billed annually
    Growth
    $19
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Offerings
    Pricing Offerings
    ContactPigeonFreshchat
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Features
    ContactPigeonFreshchat
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of ContactPigeon and Freshchat
    Feature
    ContactPigeon
    -
    Ratings
    Freshchat
    6.5
    10 Ratings
    Chat history and transcripts00 Ratings7.010 Ratings
    Chat reporting00 Ratings6.210 Ratings
    Chat and web analytics00 Ratings6.39 Ratings
    User Ratings
    ContactPigeonFreshchat
    Likelihood to Recommend
    10.0
    (4 ratings)
    8.1
    (34 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    8.2
    (3 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (10 ratings)
    Availability
    -
    (0 ratings)
    7.3
    (1 ratings)
    Performance
    -
    (0 ratings)
    7.3
    (1 ratings)
    Support Rating
    9.1
    (1 ratings)
    6.4
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.3
    (2 ratings)
    Configurability
    -
    (0 ratings)
    4.5
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    4.5
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    4.5
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    4.5
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.2
    (1 ratings)