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Contivio.com vs. Zendesk Talk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contivio.com

    Score10 out of 10
    N/AContivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A

    Zendesk Talk

    Score8.6 out of 10
    N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A
    Pricing
    Contivio.comZendesk Talk
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Contivio.comZendesk Talk
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Contivio.comZendesk Talk
    Contact Center Software
    Comparison of Contact Center Software features of Contivio.com and Zendesk Talk
    Feature
    Contivio.com
    8.0
    2 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Validate callers8.01 Ratings6.012 Ratings
    Call forwarding8.02 Ratings8.915 Ratings
    Click-to-call (CTC)8.02 Ratings10.013 Ratings
    Warm transfer9.01 Ratings9.912 Ratings
    Call tracking7.02 Ratings9.914 Ratings
    Multichannel integration8.01 Ratings5.110 Ratings
    CRM software integration8.01 Ratings5.09 Ratings
    Agent dashboard00 Ratings9.916 Ratings
    Outbound response00 Ratings10.014 Ratings
    Predictive dialing00 Ratings5.08 Ratings
    Interactive voice response00 Ratings10.010 Ratings
    REST APIs00 Ratings5.07 Ratings
    Call scripts00 Ratings7.06 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Contivio.com and Zendesk Talk
    Feature
    Contivio.com
    7.0
    1 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Recording7.01 Ratings9.915 Ratings
    Quality management7.01 Ratings9.913 Ratings
    Call analytics7.01 Ratings8.913 Ratings
    Customer interaction analytics7.01 Ratings8.19 Ratings
    Inbound call routing00 Ratings9.912 Ratings
    Omnichannel inbound routing00 Ratings5.110 Ratings
    Historical reporting00 Ratings8.913 Ratings
    Live reporting00 Ratings4.914 Ratings
    Customer surveys00 Ratings5.08 Ratings
    User Ratings
    Contivio.comZendesk Talk
    Likelihood to Recommend
    8.0
    (2 ratings)
    9.9
    (16 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (3 ratings)