Convio Luminate (discontinued) vs. Pledge It

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Convio Luminate (discontinued)
Score 6.0 out of 10
N/A
Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A
Pledge It
Score 6.0 out of 10
N/A
N/AN/A
Pricing
Convio Luminate (discontinued)Pledge It
Editions & Modules
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Offerings
Pricing Offerings
Convio Luminate (discontinued)Pledge It
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Convio Luminate (discontinued)Pledge It
User Ratings
Convio Luminate (discontinued)Pledge It
Likelihood to Recommend
5.0
(0 ratings)
-
(0 ratings)
Support Rating
1.0
(0 ratings)
-
(0 ratings)
User Testimonials
Convio Luminate (discontinued)Pledge It
Likelihood to Recommend
It works okay if you have a large budget and don't have the technical experience on your staff to set up NSPS appropriately. It probably also works better as a purely development-driven database; trying to track multiple departments with very different goals in the same database is challenging.
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Pros
  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
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Cons
  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
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Support Rating
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
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Alternatives Considered
I recently started using EveryAction, it is much more robust and nimble and does not need a lot of customization. The only big feature I miss is the acknowledgment process for Luminate CRM and Analytics: it was much more robust, but overall it doesn't have the cumbersomeness of Luminate CRM. I don't think I would ever switch back.
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Return on Investment
  • Hard to work with
  • Resource intense
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ScreenShots