CounterPath Bria vs. Genesys Cloud CX
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CounterPath Bria | Score5 out of 10 | N/A | Bria is a SIP-based VoIP phone available on desktop and mobile, supporting business communications whether at a desk, or from home. CounterPath's suite of cloud communication products include voice, video conferencing, and text messaging for businesses, residential phone service, and standalone UC softphones. On March 1, 2021, CounterPath was acquired by Alianza, Inc. Under the Alianza name, the combined companies deliver a full stack cloud communications platform. | $35.40 per year 3 devices supported |
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
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| CounterPath Bria | Genesys Cloud CX | |
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| Likelihood to Recommend | - | 8.6 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 8.6 |
| Availability | - | 8.2 |
| Performance | - | 8.1 |
| Support Rating | - | 6.2 |
| In-Person Training | - | 8.7 |
| Online Training | - | 8.4 |
| Implementation Rating | - | 7.0 |
| Configurability | - | 9.1 |
| Contract Terms and Pricing Model | - | 7.9 |
| Ease of integration | - | 8.9 |
| Product Scalability | - | 9.1 |
| Professional Services | - | 7.6 |
| Vendor post-sale | - | 7.3 |
| Vendor pre-sale | - | 7.8 |