CounterPath Bria vs. Talkdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CounterPath Bria | Score5 out of 10 | N/A | Bria is a SIP-based VoIP phone available on desktop and mobile, supporting business communications whether at a desk, or from home. CounterPath's suite of cloud communication products include voice, video conferencing, and text messaging for businesses, residential phone service, and standalone UC softphones. On March 1, 2021, CounterPath was acquired by Alianza, Inc. Under the Alianza name, the combined companies deliver a full stack cloud communications platform. | $35.40 per year 3 devices supported |
 Talkdesk | Score8.6 out of 10 | N/A | Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace. | $85 per month per user |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | *Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted. | ||||||||||||||
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| CounterPath Bria | Talkdesk | |
|---|---|---|
| Likelihood to Recommend | - | 8.4 |
| Likelihood to Renew | - | 8.5 |
| Usability | - | 8.5 |
| Availability | - | 10.0 |
| Performance | - | 10.0 |
| Support Rating | - | 6.6 |
| In-Person Training | - | 10.0 |
| Online Training | - | 9.0 |
| Implementation Rating | - | 7.4 |
| Configurability | - | 10.0 |
| Ease of integration | - | 10.0 |
| Product Scalability | - | 10.0 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |