Talkdesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Talkdesk	Score8.6 out of 10	N/A	Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.	$85 per month per user

Pricing

Talkdesk

CX Cloud Digital Essentials: $85
per month per user
CX Cloud Voice Essentials: $105
per month per user
CX Cloud Elite: $145
per month per user
CX Cloud Elite: $165
per month per user
Industry Experience Clouds: $225

Pricing Offerings
Talkdesk
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Optional

*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.

Community Pulse
Key User Insights
	Talkdesk
Considered Both Products	Talkdesk Verified User Chose Talkdesk Talkdesk meets our needs well and struck the right balance between features and price. It had all the capabilities we are looking for and has been easy to integrate and maintain. Their tech stacks up well against competitors and we did not feel we we were missing out on any … Incentivized Helpful? Verified User Chose Talkdesk Shows QA score. Incentivized Helpful? Christian Thurgood CEO in Corporate at Zion Call Management (Real Estate, 51-200 employees) Chose Talkdesk We felt like Talkdesk has more flexibility and is more customizable to what we need. Incentivized Helpful? Verified User Chose Talkdesk Talkdesk is very efficient and intergrates interaction data very well Incentivized Helpful? Verified User Chose Talkdesk Talkdesk has been very easy to use, easy to get used to and to teach others how to use it without consuming much time, Talkdesk Can transfer call within the business making it more efficient assisting and resolving queries of our clients ,This has helped us also reduce average … Incentivized Helpful? Verified User Chose Talkdesk Talkdesk easily adapts to the evolving needs of sales and support teams and their end customers, agents receive and handle calls, texts, emails, or chats initiated by customers. Without a Talkdesk, you cannot perform the most simple, Talkdesk sends agents notifications … Incentivized Helpful? Smangele Hlongwa customer sales specialist in Customer Service at WNS global (Telecommunications, 501-1000 employees) Chose Talkdesk Talkdesk easily adapts to the evolving needs of sales and support teams and their end customers, driving customer lifetime value and loyalty. Talkdest also supports tickets to chat with an agent for help; it has all the support needed for both agents and clients that we deal … Incentivized Helpful? Siphelele Nxumalo Dealer Support Specialist at WNS Global Services SA (Management Consulting, 10,001+ employees) Chose Talkdesk Other Talkdesk competitors offer better solutions for small-scale businesses as it doesn't contain advanced call management features that require extensive software training. Incentivized Helpful? Nokwazi Mavundla Customer Sales Specialist and Document Verification Agent in Customer Service at Motorway (WNS) (Automotive, 201-500 employees) Chose Talkdesk I've used Genesis in my previous workplace, and I must say Talkdesk is the best so far. Incentivized Helpful? Nontobeko Mkhize lead associate in Customer Service at WNS global services (Telecommunications, 201-500 employees) Chose Talkdesk Call recordings, quality assessments, feedback, coaching, and monitoring, the call flow is effortless and painless, changing statuses from after-call work is updated to be qued so you cannot change after aftercall work is finished, shows you the company metrics, SLA, … Incentivized Helpful? Sam Radebe Senior Associate operations in Customer Service at WNS (Telecommunications, 501-1000 employees) Chose Talkdesk Talkdesk provides a lot more when you look at Quality management. The live feed assists our workforce management in keeping track of all agents' log-in time and log-out. It also assists with keeping up to date with your score and improving your markdowns. Talkdesk also provides … Incentivized Helpful? lindelwe judicious khuzwayo documents support specialist in Customer Service at wns motorway (Consumer Services, 201-500 employees) Chose Talkdesk Talkdesk is used to take inbound and outbound calls, which helps improve customer experience. It also provides evaluations through quality management. Talk desk scores are sometimes behind, but they still work well regarding taking and receiving calls. Some agents blame the … Incentivized Helpful? Verified User Chose Talkdesk Talkdesk helps us create evaluations and also be able to access our coaching feedback. We are also able to access call transcripts. I chose Talkdesk because it's one of the easiest form of communication. We are also able to filter the features of Talkdesk which help us have a … Incentivized Helpful? Verified User Chose Talkdesk Talkdesk is like The Mona Lisa that Van Gogh wishes he painted before cutting his ear off. End-to-end user-friendly and ultimately the system of choice and preference in many ways as it completes the contact center life cycle immensely. My experience with this system has been … Incentivized Helpful? Verified User Chose Talkdesk Due to our utilization of Zendesk for digital support, centralized information management is critical. Although we have attempted to implement the integration, the user experience for agents utilizing the Talkdesk console within Zendesk is suboptimal as well as the options for … Incentivized Helpful? Verified User Chose Talkdesk The Service UpTime exceeding acceptable Industry Standards The cost for the services provided is accurate The speed of resolution of outages and degradation issues Incentivized Helpful? Verified User Chose Talkdesk We left Vonage for Talkdesk- we are extremely happy with our decision Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Talkdesk

Comparison of Contact Center Software features of Talkdesk
Feature	Talkdesk 7.7 470 Ratings
Agent dashboard	7.5450 Ratings
Validate callers	8.7397 Ratings
Outbound response	7.0413 Ratings
Call forwarding	7.0403 Ratings
Click-to-call (CTC)	8.6375 Ratings
Warm transfer	8.8425 Ratings
Predictive dialing	8.3219 Ratings
Interactive voice response	8.2300 Ratings
REST APIs	8.1236 Ratings
Call scripts	7.1213 Ratings
Call tracking	8.3418 Ratings
Multichannel integration	7.6305 Ratings
CRM software integration	5.8361 Ratings

Comparison of Workforce Optimization (WFO) features of Talkdesk
Feature	Talkdesk 8.5 456 Ratings
Inbound call routing	8.2416 Ratings
Omnichannel inbound routing	8.1299 Ratings
Recording	9.0440 Ratings
Quality management	9.0400 Ratings
Call analytics	8.2414 Ratings
Historical reporting	9.2421 Ratings
Live reporting	8.3413 Ratings
Customer surveys	7.9230 Ratings
Customer interaction analytics	8.2265 Ratings

User Ratings
	Talkdesk
Likelihood to Recommend	8.4 (483 ratings)
Likelihood to Renew	8.5 (37 ratings)
Usability	8.5 (299 ratings)
Availability	10.0 (7 ratings)
Performance	10.0 (7 ratings)
Support Rating	6.6 (130 ratings)
In-Person Training	10.0 (2 ratings)
Online Training	9.0 (5 ratings)
Implementation Rating	7.4 (217 ratings)
Configurability	10.0 (7 ratings)
Ease of integration	10.0 (1 ratings)
Product Scalability	10.0 (7 ratings)
Vendor post-sale	9.1 (3 ratings)
Vendor pre-sale	9.1 (3 ratings)

Talkdesk

Talkdesk

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