CrazyCall vs. DialedIn

A very complete tool to be always in contact with customers and meet their expectations and demands in an efficient way, in the established times. The work team is pleased with this software because it automates many of the tasks that had to be done manually before.

Incentivized

Great architecture, analytics and technical setup processes. Ability to control sub-segments of data for outbound programs and assign dial priority percentages.

Incentivized

• CrazyCall provides detailed reports that help discover every little element allowing to optimize and improve efforts with affordable calling rates with international numbers with call transfer and call monitoring, it is a solution that helps with the growth of the company allowing to connect with customers in any corner of the world.
• It is a call center solution that allows interaction with customers from anywhere, managing calls with ease, enjoying comfort in the processes for being safe and progressing satisfactorily, demonstrating professionalism.

• Analytics / reporting
• Intuitive campaign management
• Data management

Incentivized

• The interface is a bit complicated, but once you get to know it well you can work smoothly.
• Some emails were getting to the spam box and that slowed down the flow of communication with some clients.
• Sometimes the system freezes and the software feels heavy.

Incentivized

• Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

Incentivized

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to look around for an alternative. I chose Chase because of cost, good online reviews and previous experience with the system with a previous employer. I have never regretted it.

Incentivized

• Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
• Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
• Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

Incentivized

• It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
• Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

Incentivized