TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CrazyCall

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…

    $29

    per month ($8 for each additional user over 3)

    DialedIn

    Score1.6 out of 10
    N/ADialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.

    $495

    per month for 5 users (minimum)

    Pricing
    CrazyCallDialedIn
    Editions & Modules
    Plus
    $29
    per month ($8 for each additional user over 3)
    Plan C
    $40
    per user / month
    Advanced
    $75
    per month ($20 for each additional user over 5)
    Enterprise Plus (200+ Users)
    $35
    per month per user
    Enterprise (100-199 Users)
    $49
    per month per user
    Professional (50-99 Users)
    $79
    per month per user
    Small Business (5-49 Users)
    $99
    per month per user
    Offerings
    Pricing Offerings
    CrazyCallDialedIn
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsPlans priced per user / month. Exclusive of connection costs. Competitive rates available.Discount available for annual commitment.
    More Pricing Information
    Features
    CrazyCallDialedIn
    Contact Center Software
    Comparison of Contact Center Software features of CrazyCall and DialedIn
    Feature
    CrazyCall
    8.5
    3 Ratings
    DialedIn
    -
    Ratings
    Agent dashboard8.43 Ratings00 Ratings
    Validate callers8.43 Ratings00 Ratings
    Outbound response8.43 Ratings00 Ratings
    Call forwarding8.73 Ratings00 Ratings
    Click-to-call (CTC)8.73 Ratings00 Ratings
    Warm transfer8.43 Ratings00 Ratings
    Predictive dialing8.73 Ratings00 Ratings
    Interactive voice response8.43 Ratings00 Ratings
    REST APIs8.43 Ratings00 Ratings
    Call scripts8.73 Ratings00 Ratings
    Call tracking8.73 Ratings00 Ratings
    Multichannel integration8.43 Ratings00 Ratings
    CRM software integration8.73 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CrazyCall and DialedIn
    Feature
    CrazyCall
    8.5
    3 Ratings
    DialedIn
    -
    Ratings
    Inbound call routing8.43 Ratings00 Ratings
    Omnichannel inbound routing8.43 Ratings00 Ratings
    Recording8.43 Ratings00 Ratings
    Quality management8.73 Ratings00 Ratings
    Call analytics8.73 Ratings00 Ratings
    Historical reporting8.43 Ratings00 Ratings
    Live reporting8.43 Ratings00 Ratings
    Customer surveys8.43 Ratings00 Ratings
    Customer interaction analytics8.73 Ratings00 Ratings
    User Ratings
    CrazyCallDialedIn
    Likelihood to Recommend
    8.7
    (3 ratings)
    9.0
    (2 ratings)