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CrazyCall vs. Dialpad Support

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CrazyCall

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…

    $29

    per month ($8 for each additional user over 3)

    Dialpad Support

    Score9 out of 10
    N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Pricing
    CrazyCallDialpad Support
    Editions & Modules
    Plus
    $29
    per month ($8 for each additional user over 3)
    Plan C
    $40
    per user / month
    Advanced
    $75
    per month ($20 for each additional user over 5)
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Offerings
    Pricing Offerings
    CrazyCallDialpad Support
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPlans priced per user / month. Exclusive of connection costs. Competitive rates available.—
    More Pricing Information
    Features
    CrazyCallDialpad Support
    Contact Center Software
    Comparison of Contact Center Software features of CrazyCall and Dialpad Support
    Feature
    CrazyCall
    8.5
    3 Ratings
    Dialpad Support
    8.2
    34 Ratings
    Agent dashboard8.43 Ratings8.534 Ratings
    Validate callers8.43 Ratings8.632 Ratings
    Outbound response8.43 Ratings8.932 Ratings
    Call forwarding8.73 Ratings8.833 Ratings
    Click-to-call (CTC)8.73 Ratings8.531 Ratings
    Warm transfer8.43 Ratings8.030 Ratings
    Predictive dialing8.73 Ratings7.223 Ratings
    Interactive voice response8.43 Ratings8.228 Ratings
    REST APIs8.43 Ratings7.115 Ratings
    Call scripts8.73 Ratings8.025 Ratings
    Call tracking8.73 Ratings8.030 Ratings
    Multichannel integration8.43 Ratings8.322 Ratings
    CRM software integration8.73 Ratings8.422 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CrazyCall and Dialpad Support
    Feature
    CrazyCall
    8.5
    3 Ratings
    Dialpad Support
    8.4
    34 Ratings
    Inbound call routing8.43 Ratings7.933 Ratings
    Omnichannel inbound routing8.43 Ratings8.417 Ratings
    Recording8.43 Ratings8.632 Ratings
    Quality management8.73 Ratings8.628 Ratings
    Call analytics8.73 Ratings8.632 Ratings
    Historical reporting8.43 Ratings8.631 Ratings
    Live reporting8.43 Ratings8.929 Ratings
    Customer surveys8.43 Ratings7.415 Ratings
    Customer interaction analytics8.73 Ratings8.321 Ratings
    User Ratings
    CrazyCallDialpad Support
    Likelihood to Recommend
    8.7
    (3 ratings)
    8.7
    (35 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (15 ratings)