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CrazyCall vs. Google Voice

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CrazyCall

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…

    $29

    per month ($8 for each additional user over 3)

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Pricing
    CrazyCallGoogle Voice
    Editions & Modules
    Plus
    $29
    per month ($8 for each additional user over 3)
    Plan C
    $40
    per user / month
    Advanced
    $75
    per month ($20 for each additional user over 5)
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Offerings
    Pricing Offerings
    CrazyCallGoogle Voice
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPlans priced per user / month. Exclusive of connection costs. Competitive rates available.—
    More Pricing Information
    Features
    CrazyCallGoogle Voice
    Contact Center Software
    Comparison of Contact Center Software features of CrazyCall and Google Voice
    Feature
    CrazyCall
    8.5
    3 Ratings
    Google Voice
    -
    Ratings
    Agent dashboard8.43 Ratings00 Ratings
    Validate callers8.43 Ratings00 Ratings
    Outbound response8.43 Ratings00 Ratings
    Call forwarding8.73 Ratings00 Ratings
    Click-to-call (CTC)8.73 Ratings00 Ratings
    Warm transfer8.43 Ratings00 Ratings
    Predictive dialing8.73 Ratings00 Ratings
    Interactive voice response8.43 Ratings00 Ratings
    REST APIs8.43 Ratings00 Ratings
    Call scripts8.73 Ratings00 Ratings
    Call tracking8.73 Ratings00 Ratings
    Multichannel integration8.43 Ratings00 Ratings
    CRM software integration8.73 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CrazyCall and Google Voice
    Feature
    CrazyCall
    8.5
    3 Ratings
    Google Voice
    -
    Ratings
    Inbound call routing8.43 Ratings00 Ratings
    Omnichannel inbound routing8.43 Ratings00 Ratings
    Recording8.43 Ratings00 Ratings
    Quality management8.73 Ratings00 Ratings
    Call analytics8.73 Ratings00 Ratings
    Historical reporting8.43 Ratings00 Ratings
    Live reporting8.43 Ratings00 Ratings
    Customer surveys8.43 Ratings00 Ratings
    Customer interaction analytics8.73 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of CrazyCall and Google Voice
    Feature
    CrazyCall
    -
    Ratings
    Google Voice
    4.4
    51 Ratings
    Hosted PBX00 Ratings8.423 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings5.226 Ratings
    User templates00 Ratings1.419 Ratings
    Call reports00 Ratings5.044 Ratings
    Directory of employee names00 Ratings1.725 Ratings
    Call Management
    Comparison of Call Management features of CrazyCall and Google Voice
    Feature
    CrazyCall
    -
    Ratings
    Google Voice
    8.1
    65 Ratings
    Answering rules00 Ratings8.044 Ratings
    Call recording00 Ratings10.051 Ratings
    Call park00 Ratings6.422 Ratings
    Call screening00 Ratings7.459 Ratings
    Message alerts00 Ratings9.063 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CrazyCall and Google Voice
    Feature
    CrazyCall
    -
    Ratings
    Google Voice
    7.2
    43 Ratings
    Video conferencing00 Ratings7.021 Ratings
    Audio conferencing00 Ratings7.038 Ratings
    Video screen sharing00 Ratings5.613 Ratings
    Instant messaging00 Ratings9.326 Ratings
    Mobile apps
    Comparison of Mobile apps features of CrazyCall and Google Voice
    Feature
    CrazyCall
    -
    Ratings
    Google Voice
    5.0
    61 Ratings
    Mobile app for iOS00 Ratings5.044 Ratings
    Mobile app for Android00 Ratings5.049 Ratings
    User Ratings
    CrazyCallGoogle Voice
    Likelihood to Recommend
    8.7
    (3 ratings)
    9.0
    (71 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.3
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (35 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (1 ratings)