CrazyCall vs. Salesforce Service Cloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CrazyCall | Score8.7 out of 10 | Mid-Size Companies (51-1,000 employees) | CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue… | $29 per month ($8 for each additional user over 3) |
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Plans priced per user / month. Exclusive of connection costs. Competitive rates available. | — | ||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| CrazyCall | Salesforce Service Cloud | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 8.3 |
| Likelihood to Renew | - | 6.1 |
| Usability | - | 8.0 |
| Availability | - | 9.5 |
| Performance | - | 8.6 |
| Support Rating | - | 7.0 |
| In-Person Training | - | 10.0 |
| Online Training | - | 9.0 |
| Implementation Rating | - | 7.0 |
| Ease of integration | - | 5.0 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |