| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Crazy Egg | Score8.1 out of 10 | N/A | Crazy Egg is a heat map web analytics product. | $24 per month |
 Hotjar | Score8.3 out of 10 | N/A | Hotjar is a conversion rate optimization tool for digital marketers. Features include heatmapping, visual session recording, conversion funnel analytics, form analytics, feedback polls and surveys, and usability testing. The tool is used by digital analysts, UX designers, web developers and product marketers. Hotjar was acquired by Contentsquare September 2021, and is now a Contentsquare brand. | $39 per month 100 daily sessions |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Discount available for annual pricing. | ||||||||||||||
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| Considered Both Products | Chose Crazy Egg If I were in charge of the purchase decision, I probably would've gone with Hotjar, as they have additional qualitative data collection abilities other than heat and click maps. However, I inherited the purchase decision. Crazy Egg has been great for our click and heatmap needs. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Crazy Egg I will say that I didn't evaluate or select Crazy Egg, it's been a legacy tool that has been at the company before me. Honestly, we're not even sure of all of the features/functionality that we can use. Me, as a UXR, I think there are some other tools that would help me more in … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Crazy Egg It is very simple to use, everything from setting up to seeing the results. You can easily export everything into a JPG or PDF and share it with clients. CrazyEgg is also more value oriented with a lower price point. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Hotjar I used Crazy Egg ages ago but never got into it! I'm sure the tool is much different now. Google Optimize is not a direct competitor, but tests can be run, and with funnel and events tracking in Google Analytics, you can get a lot of the data that Hotjar is also telling you it … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Hotjar Hotjar stacks up on basic feature, ease of use, implementation, and, of course, the cost. Its out-of-the-box solution makes it less painful when implementing bigger solutions like Tealium. While Crazy Egg is pretty much for the smaller scale website, which for that purpose … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Hotjar Hotjar is similar to Crazy Egg, but I'm heavily biased toward Hotjar as I found that first and have been using it for several years. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Hotjar It's nice to know what exactly your site visitors like and what they think. Hotjar is the best software in the industry for such purpose. It is so easy-to-use and combines user behavior analysis and customer feedback tools that help you make more effective strategies and … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Hotjar Ok Hotjar is more comparable with CrazyEgg, we haven't really [used] CrazyEgg since we get everything we need with Hotjar and the tools work just perfect, let's say HotJar is a very polished product and that's why we haven't changed it.Normal analytics like Google Analytics … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Hotjar Hotjar is robust and incredibly affordable. It's insane how cheap it is for what it provides. Recordings and heatmaps alone are worth the price tag. Add on the other feedback gathering functionality and it's a really good bargain. It comes at a slight cost at the manual … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Hotjar Best value, most bells, and whistles for the price point. When you are a startup, SMB, a lead budget is critical, and Hotjar matches right up with that. They will work with you, teach you how to use the software to get what you need out of it to help your business. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Hotjar Hotjar provides a lot of functionalities under one roof that are typically available in multiple other software programs. We use it to replace several other products and it's not the best at every single feature, but Hotjar is the best all-around tool, especially for the price. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Hotjar No other solution offers the full suite of visitor recording, heatmapping and scroll mapping, polls, surveys, and funnel tracking at such a reasonable price point. Every other solution compromises either on features or price, with many sacrificing on both - fewer features and … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Hotjar I think HotJar is comparable to both competitors. My preference for HotJar is really based upon price and comfort with implementing on site. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Hotjar I prefer Hotjar to the competition for two reasons. 1) Hotjar combines all of the most useful tools for gathering qualitative and behavioral data from users and visitors into a single tool. 2) Hotjar has achieved a balance of functionality to usability that is almost ideally … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
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| Crazy Egg | Hotjar | |
|---|---|---|
| Likelihood to Recommend | 7.3 | 10.0 |
| Likelihood to Renew | 8.5 | 5.1 |
| Usability | 6.0 | 9.7 |
| Availability | 7.1 | - |
| Performance | 2.0 | - |
| Support Rating | 5.0 | 9.6 |
| Online Training | 10.0 | - |
| Implementation Rating | 9.2 | - |
| Ease of integration | - | 9.0 |
| Product Scalability | 9.8 | - |
