Cresta vs. JustCall

Cresta would best be utilized if your customer service team is large, services a high volume of customers, and the conversations with those customers are very detailed and long. Cresta is less appropriate for small teams, low amounts of customers chatting in, and the conversations are very transactional and simple

Incentivized

JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution. The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.

Incentivized

• Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
• Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
• Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.

Incentivized

• Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
• Pricing seems to have increased, which affected the benefit we originally found in the service
• Increased functionality, such as bulk SMS Messaging and power-dialer

Incentivized

I think the UI/UX needs to be simplified and reorganized. It was hard to find settings, understand what they did, and then replicate those across phone numbers. They need better bulk actions, better analytics and, frankly, more stability in the system. The negative impacts to our business overall make it such that I cannot recommend JustCall

Incentivized

We left JustCall for Aircall. Aircall, in some cases, had a better integration with Hubspot, but for us that was the only redeeming quality. That integration, though important, was not enough to convince us to stay with JustCall. In my opinion, the Aircall UX/UI, feature set and analytics were far superior. Furthermore, the ability to copy and paste settings (like IVR menus) across phone numbers saved us so much time.

Incentivized

• we got more business for RE and data services
• we can easily generate report of pervious days calls of team members
• there is no interrupt in services while calling

Incentivized