What is JustCall?

JustCall is a customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS Copilot, live monitoring, sentiment analysis, and CRM integrations, while offering global phone numbers across 70+ countries. The solution aims to streamline communication, enhances productivity, and elevates customer interactions.

Top JustCall features:

Inbound and outbound calling
Send and receive SMS & MMS
Sales dialer (Auto, Predictive and Power dialers)
SMS Workflows
SMS Bots
Multi-level IVR
Real-time agent assist
AI-powered SMS Copilot
AI coaching
Sentiment analysis
AI call scoring
Live call monitoring
Shared WhatsApp inbox
Automatic call distribution (ACD)
100+ CRM integrations
Business phone numbers in 70+ countries

A 14-day free trial is available at sign-up.

Categories & Use Cases

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Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.5

Mobile app for Android
Android app
Category average: 7.8
Call reports
Historical call analysis and trending metrics
Category average: 8.1
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.8