| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Crisp.Chat | Score8.8 out of 10 | N/A | N/A | $0 per month |
 Fin by Intercom | Score8.5 out of 10 | N/A | Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite. | $0.99 one-time fee per 1 resolution |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription. | ||||||||||||||
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| Crisp.Chat | Fin by Intercom | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Fin by Intercom The bot with crisp wasn't strong enough for our usage. Conversation routing with Intercom is very powerful. The code integration is easier with Intercom Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Crisp.Chat | Fin by Intercom | |
|---|---|---|
| Likelihood to Recommend | - | 8.2 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 8.8 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | - | 5.7 |
| Online Training | - | 7.4 |
| Implementation Rating | - | 6.6 |
| Product Scalability | - | 9.1 |
